Part Time Customer Service Associate

Job Description

Job Description

Freedom Outfitters is looking for a part time customer service associate to join our team. The ideal candidate needs to possess a strong background in customer service. The primary objectives of the Customer Service position is to maintain customer satisfaction and serve customers by managing customer service levels throughout the store; assigning short- and long-term objectives; providing product and service information; resolving product and service problems; and completing sales transactions. Hours for this part-time position include days, evenings & weekends based on the coverage needs of the business. Position Requirements Time management Work well in a team environment Accuracy and attention to detail Taking initiative Hunting and fishing knowledge is preferred Strong computer skills are desired Principal Duties & Responsibilities Provide customers with an enjoyable shopping experience; including greeting customers, answering customer questions, exhibiting a cheerful attitude, and providing prompt attention to customer problems while finding resolutions. Identify customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Increase sales by suggesting related and additional products and services Reconcile cash drawer by balancing transactions; maintaining supply of cash and currency Troubleshoot problems at the register quickly and efficiently with customer's satisfaction in mind Assist Sales team in daily tasks when applicable. Maintain knowledge of products by attending information meetings; referring questions to supervisor or floor sales associates. Maintain inventory by keeping shelves stocked, items priced, and vending machines supplied Maintain store appearance by creating a clean, orderly, and safe shopping environment Maintain customer records by updating account information

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