Installation Supervisor

Service And Installation SupervisorConexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we're looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.Conexon is a rapidly growing company working with Rural Electric Cooperatives to build advanced fiber to the home (FTTH) networks nationwide. We are currently looking for a Service and Installation Supervisor to join our team in the Florida Panhandle area.Location: RemoteJob Type: Full-timeSchedule: FixedOvertime: YesFLSA Status: Non-ExemptTravel: Yes, within FL Panhandle regionRequirements:Hire and train personnel on service, installation processes, and proceduresProvide leadership to Connect Fiber Optic TechniciansEnsure all field personnel are outfitted with necessary tools and equipmentEnsure proper processes are in place for maintaining all tools and equipmentEnsure proper inventory management practices are in place for CPE, service and installation materialsOversee drivers of company fleet and provide leadership of proper vehicle usage and maintenanceManage service technician schedulingDevelop and maintain service and install reporting/dashboards as neededComplete EOD reporting requirementsManage storm restoration service processDevelop and maintain process for damage notificationsManage service trouble tickets and drop restoration processAssist OSP Construction department with troubleshooting as neededTroubleshoot from the home to the tapManage Connect commercial installationsManage commercial install technicians are properly trained and equippedManage commercial install schedules and dispatchAssist with management of Connect Complete projectsBuild/maintain positive business relationships with our co-op clientsTravel to co-op clients as neededEnsure service technicians assist Conexon Project Managers & Maintenance Managers troubleshoot issues in the field when neededWork together with Connect Sales/Marketing team & Co-op clients to determine causes of low performance & provide feedback on how to increase sales & penetration ratesAssist with escalated customer complaints/issues as requiredSupport RDOF regulatory field verificationAdditional responsibilities as assignedRequired Qualifications:Highschool diploma required (College degree preferred)3 years' experience in fiber optic ISP operations/construction fieldStrong P.C. and Microsoft Office skillsAbility to use optical test equipment including fusion splicers and OTDRsSafely operate a company vehicleStrong communication skillsInitiative to work remotely with limited supervisionStrong leadership skillsPhysical Requirements:Ability to sit or stand for extended periodsAbility to walk long distances on a regular basisAbility to bend stoop kneel crouch or reach as required by job tasks etc.Standard Company Benefits Include:Three (3) weeks of paid time offComprehensive benefits package, including health, dental, and vision coverageLife insuranceShort-term and long-term disability insuranceRetirement benefitsConexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon's mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process. By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.