Advanced Security Program Specialist

What You Will Do The Program Support Specialist provides comprehensive oversight and accountability for the management of projects executed by Johnson Controls. This role focuses on effective communication, both internally and externally, to ensure all stakeholders are informed and that projects are completed on schedule and within budget. Acting as the primary point of contact for clients, the Specialist will resolve project and operational challenges, conduct periodic reviews to recommend improvements, and oversee their implementation. This role is instrumental in project sequencing, timeline adjustments, and scope document modifications to achieve objectives. How You Will Do It Manage projects in alignment with client objectives, establishing and adhering to standards, policies, and procedures. Facilitate effective communication between clients and internal stakeholders to address perceptions, needs, and challenges, and identify potential business opportunities. Maintain a focus on fostering high levels of customer satisfaction, advocating for the client while providing guidance for necessary program improvements. Monitor and oversee project progress, compile and communicate information about critical activities, resources, and timelines. Create and update tracking reports weekly for all projects, ensuring comprehensive pre‑ and post‑sale documentation. Collaborate closely with the Strategic Account Manager and key stakeholders during performance reviews. Act as a liaison among Sales, Centers of Excellence, Field Delivery Teams, and Business Partners to refine key program elements. Actively identify, assess, and mitigate project risks, providing support to field delivery teams as needed. Implement a project‑controlled environment through adherence to Playbook requirements, reporting weekly on project status to key stakeholders. Work onsite with client stakeholders to enable proactive engagement and collaboration, building trusted advisor status with the client. Qualifications B.S. in Computer Science, Engineering, or equivalent industry experience in functional project management within a complex physical security environment. Minimum of 8 years of physical security experience, including regular interaction with general contractors, property managers, and client stakeholders. Thorough understanding of both installation and service components of operational performance. Detailed knowledge of access control technologies. Excellent leadership skills with at least 3 years of experience managing professionals in a construction setting, and a deep understanding of permitting and union complexities. Self‑starter capable of reviewing processes and instilling continuous improvement methodologies, including establishing and executing a formal quality assurance program. Strong verbal and written communication skills, including presentation capabilities. Ability to lead and engage in meetings, representing both JCI and the client as required. Certification or exposure to enterprise‑wide access control and video systems. Salary and Benefits HIRING SALARY RANGE: $97,000–146,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. Equal Employment Opportunity Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and require an accommodation during the application process, please visit here. #J-18808-Ljbffr