Loaner Fleet Manager / Mobile Operations Service Advisor

Fleet Management Coordinator

Key Responsibilities Fleet Management Oversee the daily dispatch, tracking, and logistical coordination of a 60+ vehicle loaner fleet across two service locations. Auditing & Compliance Maintain strict adherence to established operational processes, program compliance, and regular vehicle auditing standards. Program Evolution Partner with leadership to transition the current loaner program into a seamless customer pick-up and delivery service for vehicle maintenance and repairs. Process Adherence Enforce strict documentation for vehicle check-outs, maintenance schedules, condition inspections, and damage accountability. Continuous Improvement Take a long-term view of service operations to identify efficiency gains, scale logistics, and adapt to the next generation of dealership service expectations.

Qualifications & Requirements Attention to Detail Rigorous precision in tracking fleet assets, scheduling, and documentation. Demonstrated ability to audit operational workflows Manage program guidelines and maintain policy adherence. Strict commitment to following and refining established standard operating procedures. A strategic, long-term perspective focused on program scalability and modernizing customer convenience options.

Work Shift Schedule Base Schedule is flexible with primary coverages required on weekdays from 9:00 a.m. to 6:00 p.m. Flexibility is essential to accommodate shifting operational demands and the future rollout of our pick-up and delivery services.

Travel Required Yes. Two locations: 1601 W. Beltline Hwy 53713 & 430 Grand Canyon Drive 53719

Experience Required 3 years: Fleet Maintenance Lifecycle Tracking - A working knowledge of preventive maintenance scheduling (oil changes, tire rotations, state inspections, and recalls). 3 years: Damage and Liability Process Control - Experience enforcing strict check-in/check-out inspection protocols. They must have a track record of handling accident claims, verifying driver's licenses and auto insurance verifications, and managing toll/traffic violation processing. 3 years: Telematics and Asset Tracking - Familiarity with GPS tracking or telematics dashboards used to monitor vehicle locations, mileage accumulation, idle times, and diagnostic trouble codes (DTCs) remotely is essential for this position. 3 years: Dealer Management Systems (DMS) & Loaner Software - Proficiency in automotive software (such as CDK, Reynolds & Reynolds, or specialized loaner tracking platforms like Dealerware or TSD). Applicants must know how to tie a loaner car directly to an active repair order, track keys, and manage automated agreements. 3 years: Scale Management - Experience handling a fleet of at least 30 to 50+ vehicles simultaneously. Managing 5 cars is vastly different from managing 60+; the latter requires automated tracking, strict scheduling, and systematic quality control. 3 years: Fleet Logistics or Rental Management Background - Prior experience managing a commercial rental fleet or a mid-to-large corporate vehicle fleet is highly transferable. Experienced applicants understand asset utilization, turn-around times, and the economics of depreciation versus maintenance. 3 years: Automotive Dealership Experience - Applicants must understand how a fixed-operations service department functions. They need to know how service advisors operate, how repair orders (ROs) flow, and how the loaner fleet directly impacts Customer Pay (CP) and Warranty CSI (Customer Satisfaction Index) scores.