Client Service Administrator

Amalgamated Bank is seeking an Electronic Banking Administrator to be responsible for the day‑to‑day operations involving the monitoring of risk associated with card transactions, research and processing of disputes, settlement and reconcilement of all cardholder activity. This role will keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EB department, vendors, and other pertinent Bank departments. Essential Job Functions Monitor the card risk management systems and various reports designed to identify high risk transactions. Review and investigate all transactions deemed high risk. Contact customers via phone, mail, or e‑mail and validate questionable transactions, take appropriate action based on Bank procedures. Maintain records of all communication, both external and internal, and update alert status on the Risk Management systems. Report performance and systemic issues to department management and appropriate vendors. Track issue resolution. Analyze the rules/alerts established in the risk management system and make recommendations to EBD Officer for change/addition for more efficient and effective processing and monitoring. Research, process and track all card related claims, adjustments, inquiries and notifications. Follow Bank procedures for provisionally crediting and debiting affected accounts. After completing the investigation, determine appropriate resolution and notify customer. Enforce compliance with regulation E and monitor network timeframes for deadline adherence by other institutions. Reconcile and adjust all activity to P.O.S. rejects, income, and chargeback DDA accounts. Reconcile general ledger, process and adjust ATM unposted items from suspense debits account. Perform settlement and reconcilement between the various networks, vendors and the bank. Perform daily prepaid card settlement. Download and review various monthly reports. Control and maintain all activity records, enforce departmental controls, auditing and security policies. Monitor and answer internet banking dedicated email and telephone lines to handle customer inquiries and support issues during prescribed business hours. Work with relevant daily reports to ensure operational and risk compliance with Bank policy/procedures and controls. Communicate with customers and branch personnel via email, interoffice mail, and telephone to resolve problems. Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes. Maintain all logs. Cross‑train in all existing and future EBD functions. Act as backup all EBD functions as needed. Perform various related clerical duties as directed by manager. Knowledge, Skills and Experience Requirements High School diploma or equivalent. General knowledge of accounting. Minimum 2 years related banking reconcilement experience. Good mathematics and investigative skills. Knowledge of compliance laws. Knowledge of branch operations. Proficient knowledge of MS Word, Excel and Access. Good written and verbal communication skills. Good customer service skills. Thorough knowledge of Bank wide operations. Our job titles may span more than one career level. The starting hourly salary for this role is between $22.40 – $26.00. The actual hourly pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affidantic Action Employer. Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas. Hybrid Work Model Effective February 18, 2025, employees in office‑based positions will be working a Hybrid work schedule consisting of three days or more, on‑site per week, Monday – Thursday, although the specific days may vary by site or organization, with Friday designated as a remote‑working day, unless business critical tasks require an on‑site presence. This Hybrid work model does not apply to, and daily in‑person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective‑bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as “remote”. Search Firm Representatives‑ Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. #J-18808-Ljbffr