Spa Director

Shear Ego Salon & Spa is a family-owned full-service salon and spa located in Rochester, NY. The company is dedicated to providing exceptional salon and spa experiences to its clients. With a commitment to quality and customer satisfaction, Shear Ego has established itself as a trusted name in personal care and wellness. The business focuses on creating a welcoming and luxurious environment for its customers, offering a wide range of tailored beauty and wellness services.

Role Description

This is a full-time on-site role for a Spa Director based in Pittsford, NY. The Spa Director will provide overall leadership, strategic direction, and daily management of a luxury, full-service spa, ensuring an exceptional guest experience and upholding the highest standards of wellness, hospitality, and client satisfaction. Responsibilities include overseeing daily operations, managing and training spa staff, developing and enhancing service offerings, maintaining budgets, ensuring compliance with health and safety regulations, and implementing sales and revenue-driving strategies. The Spa Director will foster a culture of excellence, operational efficiency, and professionalism while working closely with all departments to support a cohesive environment that aligns with the company’s values and goals and strengthens the spa’s reputation as a premier destination for relaxation and rejuvenation.

We are seeking an experienced and service-focused Spa Director to lead the daily operations of a luxury spa environment in Rochester, NY. This leadership role is responsible for overseeing spa operations, delivering exceptional guest experiences, managing and developing staff, and driving business performance.

The ideal candidate is a hands‑on leader with strong experience in spa, hospitality, wellness, or luxury service management who is passionate about team development, operational excellence, and elevated guest care. Would consider a relocation package for the right candidate.

Responsibilities

• Oversee daily spa operations and guest experience team
• Recruit, lead, coach, and develop spa team members
• Manage scheduling, staffing, inventory, and operational efficiency
• Drive revenue growth through services, memberships, and retail sales
• Ensure compliance with health, sanitation, and safety standards
• Resolve guest concerns and maintain luxury service standards
• Monitor business performance, budgeting, and payroll

Qualifications

• 3+ years of spa, hospitality, or wellness leadership experience
• Strong leadership, communication, and organizational skills
• Experience managing teams, operations, and financial performance
• Ability to work flexible schedules, including some evenings and weekend days
• Luxury hospitality experience preferred
• Competitive salary and bonus opportunities
• Health benefits available
• Paid time off
• Employee discounts on services and retail
• Career growth and development opportunities