Enterprise Program Manager

The Opportunity

We are seeking an experienced Enterprise Program Manager to lead high-priority, complex programs across the organization. This is a senior-level role responsible for end-to-end planning, governance, execution, and delivery of multi-workstream initiatives - from large-scale technology implementations to cross-functional transformation efforts. The immediate focus of this role is our multi-year enterprise technology transformation, which spans multiple integrated platforms and involves coordinating internal teams, business stakeholders, and external implementation partners. As the program portfolio evolves, this role will take on additional strategic programs aligned to organizational priorities. The Enterprise Program Manager does not own any single workstream. They own the integrity of how programs run - integrating across technology, business process, change management, and vendor delivery to serve as the primary operational point of accountability between executive sponsors and the program.

Essential Responsibilities

Responsibilities will vary across programs but consistently include the following:

Program Governance & Structure

• Design and operate program governance models, including steering committee cadence, workstream reporting structure, decision rights frameworks, and escalation paths.
• Own the program charter and ensure it remains the authoritative reference for scope, objectives, success criteria, and guiding principles.
• Prepare for and participate in executive Steering Committees - preparing materials, framing decisions, documenting outcomes, and tracking commitments.
• Establish and enforce program management standards across all workstreams covering status reporting, risk management, issue tracking, and change control.

Integrated Program Planning

• Own the master program schedule, integrating plans from vendors, internal IT, business workstreams, and change management into a single coherent view.
• Identify and actively manage cross-workstream dependencies, particularly where sequencing between parallel initiatives creates delivery risk.
• Maintain the program's critical path and ensure the organization understands what is on it at all times.
• Replan proactively when scope, resources, or external factors shift - not reactively after milestones are missed.

Risk & Issue Management

• Own the program-level risk register, consolidating inputs from all workstreams into an integrated view assessed for likelihood and business impact.
• Drive active mitigation plans and escalate to the Steering Committee when risks exceed program-level tolerance.
• Foster a culture where raising risks early is expected and rewarded.

Scope & Change Control

• Own the program's scope baseline and formal change control process.
• Evaluate all scope change requests for impact on schedule, budget, resources, and interdependent workstreams before presenting options to decision-makers.
• Prevent informal scope creep from accumulating outside governance, whether from vendors, internal business teams, or shifting organizational priorities.
• Maintain a formal change log ensuring all approved changes are reflected in the master plan and budget.

Budget & Financial Management

• Own the program budget, tracking actuals across all cost categories: vendor fees, software licensing, internal labor, infrastructure, and contingency.
• Deliver regular budget reporting to executive sponsors with variance analysis and forward-looking forecasts.
• Proactively flag budget risk before it becomes a budget overrun.

Vendor & Partner Management

• Manage the formal change order process, ensuring scope and cost changes are properly analyzed and authorized.
• Coordinate across multiple vendors and implementation partners where programs involve parallel or intersecting workstreams.

Workstream Coordination & Integration

• Own the connective tissue between workstreams - ensuring decisions made in one workstream are visible to and accounted for by others.
• Chair regular cross-workstream integration meetings to surface interdependencies, shared risks, and sequencing conflicts before they cause delays.
• Resolve workstream-level conflicts that cannot be resolved within individual workstreams, escalating to the Steering Committee only when necessary.

Stakeholder Management & Executive Communication

• Serve as the primary operational communicator to executive sponsors - translating program complexity into clear, decision-ready information.
• Own the program status report, providing an honest, accurate, and actionable view of program health at all times.
• Manage stakeholder expectations actively across finance, operations, sales, IT, and other affected functions.
• Bring bad news early with options - executive sponsors are never surprised.

Change Management Integration

• Ensure change management is treated as a core program workstream, not an afterthought.
• Partner with Change Management leads to align organizational readiness activities with the program schedule.
• Escalate when organizational readiness is lagging behind technical or operational delivery - one of the most common and costly mismatches on large programs.

Program Office Operations & Team Development

• Establish and run the PMO function as the operational backbone of each program.
• Own program-level tools, templates, and repositories to ensure consistent information management across workstreams.
• Coordinate resource planning across workstreams, surfacing conflicts and capacity constraints before they impact delivery.
• Mentor and develop junior project management professionals, coaching on governance expectations, ways of working, and integrated planning disciplines.

Minimum Qualifications:

• Bachelor's degree required; Master's degree preferred. Equivalent combinations of education and directly relevant experience will be considered.
• 12+ years of program management experience, leading at least one full-lifecycle enterprise change as PM that involved multiple technologies (ERP, CRM, EPM, HCM) of comparable scale
• Demonstrated experience leading programs that span technology delivery, business process, and organizational change simultaneously.
• Experience managing vendor and System Integrator relationships, including contract management, change orders, and performance accountability.
• Proven ability to build and operate a program governance model from the ground up - not just inherit one.
• Program-level budget management experience, including multi-vendor financial oversight.
• PMP (Project Management Professional) required.

Preferred Experience

• Background in enterprise technology implementations (ERP, CRM, EPM, or comparable platforms).
• Experience managing multi-system or multi-platform programs where workstreams are interdependent and sequenced.
• Prior experience in a professional services or System Integrator environment, providing insight into how implementation partners operate and where they require careful management.
• Familiarity with the platform ecosystems most commonly involved in enterprise transformation.
• PgMP (Program Management Professional) preferred.
• Agile certifications (SAFe, PMI-ACP) a plus.

Skills & Competencies

• Deep expertise in program and portfolio management practices across Waterfall, Agile, and hybrid methodologies.
• Advanced financial management and forecasting capabilities.
• Executive presence - comfortable engaging C-suite sponsors with authority and candor.
• Structured thinking under ambiguity - brings order to complexity without oversimplifying it.
• Courageous communication - delivers difficult news, pushes back on scope pressure, and holds vendors accountable even when relationships are at stake.
• Integrative leadership - builds trust across business and technology stakeholders who may have different priorities and languages.
• Proficiency with program management tools such as MS Project, Smartsheet, or Jira.

If this sounds like the role for you and you're ready to join an amazing team, please apply.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Please note: no agency representation or submissions will be recognized for this vacancy. Candidates should apply directly to this role to be considered. It is the responsibility of all third-party recruiting and employment agencies to know and adhere to our recruiting policy.