Part Time Welcome Center Specialist

Job Description

Job Description

Salary: $14.00 per hour

Title:Part-TimeWelcome CenterSpecialist

Location:Cheyenne

Division: Business Operations

Reports To:Visitor Services Supervisor

Position Status: Non-Exempt

Salary: $14.00 hour

Date:April 28, 2026

The Wyoming Office of Tourism is the only statewide Destination Marketing Organization(DMO) dedicated to growing Wyomings tourism economy.

Purpose:ThePart-timeWelcome CenterSpecialistprovidesexcellent customer serviceto Wyoming Welcome Center visitorsby deliveringup-to-date informationand promotingWyoming sites, attractions, events, and points of interesttoenhance customers experience andinfluencea longer stayin the state.

EssentialDuties:.

• Engages inexcellent customer servicebygreeting andcommunicatingdirectlywith visitorsto make them feel welcome and answer their questions.

• Utilizesresearch skills toseek outinformationin responsetoquestions andguidevisitorstoWyomingsites, attractions, events, and points ofinterest based on their preferences.

• Sustains relationships with area businesses and partners by promotingspecial eventsand other points of interest to visitors.

• Upholdsattention to detail tomaintainthe appearanceof theWelcome Center through routine cleaning and addressing minor problems that may occur.

• Maintain stocking of brochure displays,officespaceand warehouse.

• Practicesgoodcommunicationskills by responding to inquiries via email and over the phone.

Position Requirements:

• Problem Solver:Resourceful in finding information and understanding needs.

• Informed:Knowledge of Wyominghistory, geography,motor vehicle laws,tourist attractions,sitesand recreational opportunities including local, statewide, and regional events.Familiar with major highways andthroughways.

• People Person:Engages well with customers and aware of yourself and others. Displaysappropriate interpersonalskills including active listening, flexibility, patience, etc.

• Professional Effectiveness:Strong communicationskills ; written and oral, Ability to be flexible, work independently andas a member of the team.

• Basic computerknowledge includingMicrosoft,Googledocsandinternet search capabilities.

• Must be availableforwork weekends and holidays.

• Abilityto lift 30+pounds.

• Work well both independently and as a member of a team.

• Prefer education and/or training equivalent to a high school diploma and one year of customer service or public relations experience.