Senior Customs Brokerage Specialist

Customer Service Representative

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. May proactively lead and guide team members ensuring successful achievement of operational objectives.

Responsibilities

• Provide impeccable customer service
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
• Resolve banking and letter of credit problems
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Resolve billing issues, coordinate post entry activity on customer's behalf.
• Complete accurate data input or corrections into computer files.
• Perform route cause analysis as directed by the Account Administrator.
• Coordinate post-entry activities on the customer's behalf
• Manage the entry verification process.
• Access clients systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Produce operational trend reports
• Keep business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of FedEx products and services
• Interact with customers, internal staff/departments and management of all levels.
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Perform entry reconciliation as needed
• Develop and maintain a strong relationship with customer's front-line personnel
• Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure.
• Access clients systems (external systems) as necessary.
• Produce operational trend reports
• Sort and assign department workload if required.
• Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

KSA's

• HS Diploma or GED required.
• 24 months of brokerage or transportation experience and/or customer service experience required.
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Excellent communication skills, verbal and written
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Ability to work independently with minimum supervision
• Able to work on a team
• Proficient in HTS classification & familiar with the harmonized tariff system
• Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise
• Performs other or additional duties as assigned
• Paid Training Provided

HS Diploma or GED required. 24 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Able to work on a team. Proficient in HTS classification & familiar with the harmonized tariff system. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $28.01 - $42.01 USD Hourly

Additional Details: Monday - Friday, 8:00 AM - 5:00 PM, Hybrid.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.