In Room Dining Supervisor

In Room Dining Supervisor
Department: Food & Beverage
Position Summary

The In Room Dining Supervisor oversees the daily operations of the In Room Dining department, ensuring exceptional guest service in accordance with The Setai's Forbes Five-Star standards. This position supervises the team, supports training, maintains service excellence, and ensures all orders are delivered accurately, efficiently, and professionally while creating memorable luxury guest experiences.

• Supervise the daily operations of the In Room Dining department.
• Ensure all guests receive personalized, prompt, and professional service.
• Lead daily pre-shift meetings and assign duties to Team Members.
• Monitor service quality, order accuracy, presentation, and delivery times.
• Handle guest requests and resolve concerns promptly and professionally.
• Coach, train, and motivate Team Members to maintain Forbes Five-Star service standards.
• Monitor grooming, appearance, and compliance with hotel policies and standards.
• Coordinate with Culinary, Stewarding, Front Office, Housekeeping, and Engineering to ensure seamless service.
• Assist with scheduling, labor control, inventories, and departmental reports.
• Ensure compliance with food safety, sanitation, and health regulations.
• Maintain a clean, organized, and safe work environment.
• Perform other duties as assigned.

• Minimum of 2 years of supervisory experience in In Room Dining or Food & Beverage, preferably in a luxury hotel.
• Previous Forbes Four-Star or Five-Star experience preferred.
• Excellent verbal and written English communication skills. Additional languages are a plus.
• Strong leadership, organizational, and guest service skills.
• Proficiency in MICROS POS or a similar point-of-sale system preferred.
• Food Handler Certification preferred.
• Must be flexible to work morning, afternoon, evening, weekend, and holiday shifts based on business needs.

• Ability to stand and walk for extended periods.
• Frequently lift and carry up to 30 pounds.
• Push and pull service carts.
• Bend, reach, stoop, and climb stairs as needed.
• Ability to work in a fast-paced environment.