Customer Sucess Engineer II - AI Vendor

Are you looking for an exciting new opportunity? Join a fast-growing AI infrastructure company simplifying access to GPU compute through a unified cloud marketplace. Working with leading cloud providers and cutting-edge technologies, the organisation enables AI and machine learning teams to deploy scalable GPU infrastructure with speed, flexibility, and transparency. The company is seeking a Customer Success Engineer II to help customers successfully deploy, manage and scale AI infrastructure. Acting as a key technical point of contact, the successful candidate will investigate and resolve infrastructure, hardware and platform issues while collaborating with internal teams and infrastructure providers to deliver effective solutions. Success in this role is defined by delivering high-quality technical support, achieving customer success objectives, and ensuring customers have reliable access to the infrastructure they depend on. Responsibilities Investigate, troubleshoot, and resolve customer-reported issues across infrastructure, platform, hardware, and Linux, coordinating with providers as needed. Manage server provisioning, deployments, and delivery timelines by coordinating across infrastructure providers and internal teams. Communicate proactively with customers throughout issue resolution and deployment, providing clear updates and setting expectations. Create and maintain documentation, troubleshooting guides, and operational playbooks that improve internal efficiency and the customer experience. Monitor recurring issues, identify root causes, and partner with engineering and product teams to drive fixes that improve reliability. Serve as a technical advocate for customers, surfacing trends and product feedback that shape continuous improvement. Consistently meet service levels, support KPIs, and customer success objectives while adapting to evolving team priorities. Skills/Must have 2+ years in a customer-facing technical role (Customer Success Engineering, Technical Support, Solutions Engineering, or similar), ideally supporting infrastructure or cloud products. Strong Linux fundamentals: comfortable navigating the command line, reading logs, diagnosing networking and hardware issues, and troubleshooting performance problems. Proven ability to manage multiple issues and deployments in parallel without dropping details or missing timelines. Excellent written and verbal communication, with a track record of explaining technical concepts clearly to both technical and non-technical audiences. A customer-first mindset paired with the judgment to know when to escalation, when to dig deeper, and when to loop in providers or internal teams. Comfort working in a fast-moving environment where priorities shift and processes are still being built. Bonus: Working knowledge of cloud and/or GPU infrastructure (compute, networking, storage); familiarity with GPU servers, drivers, or ML workloads is a strong plus. Bonus: Experience with provisioning/deployment workflows, scripting (Bash/Python), networking concepts (InfiniBand/RoCE, subnets), or working directly with infrastructure vendors. Benefits Health Dental Vision 401(k) Flexible PTO Salary $80,000 - $110,000 #J-18808-Ljbffr Hamilton Barnes Associates Limited