Security Guard

Job Description

Job Description

Security Guard Job Description

Position Summary

The Security Guard serves as a crucial member of our safety and security team, responsible for protecting property, assets, guests, and employees through vigilant monitoring and professional response to security concerns. This position requires a detail-oriented professional who maintains a strong security presence while delivering exceptional customer service in accordance with our high hospitality standards.

Department Code: 101007

FLSA: Hourly, Non-Exempt

Manager: Chris Reynolds

Required Schedule

- Full-time position working forty (40) hours per week

- Various shifts available including morning (6:00 AM - 2:00 PM), afternoon (2:00 PM - 10:00 PM), and overnight (10:00 PM - 6:00 AM)

- Schedule may vary based on business needs, special events, and seasonal requirements

Essential Functions and Responsibilities

Security Operations

- Conduct regular patrols of the property, including buildings, parking areas, and grounds

- Monitor security systems and surveillance equipment

- Maintain detailed logs of all security activities, incidents, and observations

- Control access to the property through guest verification and visitor management

- Respond promptly to security alerts and emergency situations

- Coordinate with local law enforcement and emergency services when necessary

Guest Relations

- Present a professional, approachable security presence that aligns with our hospitality standards

- Assist guests with security-related concerns and inquiries

- Provide directions and general property information to guests

- Handle sensitive situations with discretion and professionalism

- Maintain positive interactions while enforcing property policies

Safety Management

- Identify and report potential safety hazards or security vulnerabilities

- Ensure proper implementation of emergency response procedures

- Assist in evacuations and other emergency situations as needed

- Monitor and enforce fire safety and other safety protocols

- Maintain familiarity with property layout and emergency equipment locations

Administrative Duties

- Complete detailed incident reports and security logs

- Document all security rounds and notable observations

- Maintain security equipment and supplies inventory

- Participate in regular security training and briefings

- Communicate effectively with other departments regarding security matters

Required Qualifications

- High school diploma or equivalent

- Valid New York State Security Guard License

- Current CPR and First Aid certification

- Clean criminal background check

- Valid driver's license with clean driving record

- Minimum of 1 year security or related experience

- Strong verbal and written communication skills

- Proficiency with basic computer systems and security software

Preferred Qualifications

- Associate's degree in Criminal Justice or related field

- Prior hospitality or resort security experience

- Military or law enforcement background

- Additional security certifications

- Experience with modern security systems and surveillance equipment

Physical Requirements

- Ability to patrol property for extended periods

- Capability to stand and walk for entire shift

- Must be able to lift and carry up to 50 pounds

- Ability to react quickly in emergency situations

- Capable of working in various weather conditions

Core Competencies

- Sound judgment and decision-making

- Excellent observation skills

- Strong interpersonal abilities

- Professional demeanor

- Ability to remain calm under pressure

- Team orientation

- Detail-oriented

- Customer service focus

Working Conditions

- Indoor and outdoor environments

- Various weather conditions

- 24/7 operation environment

- Holiday and weekend availability required

- Exposure to emergency situations

The Security Guard must maintain the highest standards of professionalism and vigilance while contributing to a welcoming resort atmosphere. This position requires an individual who can balance security protocols with guest service, maintaining composure in all situations while ensuring the safety and security of our property, guests, and employees.

Equal Opportunity Employer