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Customer Site Service Representative

We are looking for a Customer Site Service Representative to join our team in Austin, TX. New finish, proven expertise. Bolder ambition. If you're someone who inspires others, owns their impact, and wants to elevate what they do, you'll fit right in. This position supports the daily operation of Surventis products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. The incumbent will demonstrate the technical and professional expertise to enhance Surventis' reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

What you'll do:

• Supporting the daily operation of Surventis products in Customer Automotive Assembly Plants.
• Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer's supplier of choice.
• Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
• Supports the efforts of a Surventis sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Managing existing relationships and developing new ones.

An ingrained safety mindset, excellent interpersonal and communication skills will serve you well as you perform your daily tasks individually and in a team environment. You will employ your strong mechanical aptitude as you collect and analyze technical data to identify and resolve issues to provide a superior product to your customers. Accompanying your attention to detail in following written procedures, work instructions and JSAs, proficiency with the Microsoft Office product suite will be crucial to your effectiveness in communicating results. Your track record of working independently will demonstrate your leadership potential and flexibility that showcases a willingness to work shifts and weekends when necessary.

High School Diploma (or GED) required