Brand Experience Lead

URBN Urban Outfitters, Inc. in Columbus, OH seeks a Key Holder to support store leadership in delivering an engaging customer experience and driving sales. You will mentor teams, model brand standards, and help manage daily operations with a focus on service, styling, and omni-channel fulfillment. The role requires flexible hours including nights, weekends, and holidays, with a strong emphasis on teamwork, communication, and customer-first interactions across FP brand concepts.