Desktop Support Technician

Job Description

Job Description

WHO ARE WE : BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

**Located onsite in Tulsa, Oklahoma

SUMMARY: The Desktop Support Engineer provides support to all computer system users for desktop and phone related issues. The position requires changes to processes to ensure desktop support is kept efficient. A successful candidate will be friendly, technologically well-rounded, and have a true heart for customer service. This position requires technical skills in many areas of computing but most importantly a great attitude with a desire to learn and grow as a professional in a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personally exhibits, recruits and coaches associates consistent with Core Behaviors
• Responsible for promoting culture of safety
• Provide technical assistance to end users while maintaining great customer service
• Manage helpdesk response time, ticket load, and proper triage practices
• Maintain the helpdesk software (catagories, screens, users, manage support escalations, etc)
• Managing the automated deployment of Operating Systems, Applications computer updates
• Create and maintain user accounts, including assigning privileges
• Telecommunications management including VoIP, user accounts, and handsets
• Occasional travel to company sites to perform necessary onsite maintenance and repair
• Manage inventory of hardware and software resources across the enterprise
• Assistance with small scale infrastructure projects
• Design and develop support protocals and procedures
• Works with accounting on IS related expenses
• Assist in Network Monitoring
• Perform other system duties as assigned
• Be ready to contribute and be heard! Suggest changes and provide feedback as to how BlackHawk can make you happier and more effective in your day to day duties.

QUALIFICATIONS:

• Cisco Call Manager Experience is a plus
• Microsoft SCCM experience is a plus
• Can operate Windows 7 and 10
• Can set up a new computer with desktop software
• Knowledge of anti-virus and anti-malware software
• Proficient knowledge or ability to learn computer software specific to the operation (Excel, Sharepoint, Microsoft Windows Server, Active Directory, etc.)
• Excellent written and verbal communication skills
• Excellent problem solving skills

SUPERVISORY RESPONSIBILITIES :

• No direct supervisory responsibility.

EDUCATION and/or EXPERIENCE:

• High School Diploma required/Bachelor’s Degree Preferred
• 1+ years of IS support required

CERTIFICATES, LICENSES, REGISTRATIONS :

• Microsoft/PC certifications preferred
• Software certifications preferred
• None required

WORK ENVIRONMENT:

• Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
• Employee frequently lifts and/or moves up to _25_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED:

• Wrist rest for keyboard, mouse pad, eye protection, ear protection, foot protection, and head protection, as required by customer.

OTHER INFORMATION:

BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

BENEFITS:

• Health Insurance BCBS of OK HDHP
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD&D/
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
• Paid Time Off
• Holiday Paid Time Off
• Gym Reimbursement
• Quarterly Wellness challenge with a chance to will money or prizes
• Tuition Reimbursement – after 1 year of employment

*BlackHawk Industrial is an Equal Opportunity Employer

*Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.