Community Services Coordinator

Job Description

Job Description

Full-Time / Non-Exempt / 8:00AM - 4:30PM / Pay Based on Experience

Be the Welcome. Make the Connection. Create the Experience.

Are you the person who always knows how to make someone feel welcome, find an answer, or make things happen?

At Menno Haven, our Independent Living Information Centers are more than front desks. They're the heartbeat of our communities, where questions are answered, relationships are built, and exceptional resident experiences begin.

What You'll Do

• Be the face of a warm welcome. Create a positive first impression for residents, families, visitors, and team members.
• Be the go-to problem solver. Answer questions, connect people with resources, coordinate requests, and help make everyday life a little easier for our residents.
• Keep the community connected. Manage communications, coordinate information, maintain records, and support the behind-the-scenes details that keep our Independent Living communities running smoothly.
• Make first impressions count. Partner with our Sales team to welcome prospective residents and families, sharing the Menno Haven experience and helping them envision life in our community.
• Bring fresh ideas to the table. Collaborate with other departments, support community events, embrace new technology, and help us discover better ways to serve.

What You'll Bring

Experience & Skills:

• 2+ years of recent administrative, receptionist, or office support experience.
• Experience in senior living, healthcare, hospitality, or customer service.
• A positive, approachable personality with a passion for helping others.

• Strong communication, relationship-building, and teamwork skills.
• Basic computer proficiency, including Microsoft Office and electronic health records (EHR).
• Working knowledge of office equipment.

Licensure/Certifications:

• High school diploma or GED required.
• Associate’s degree preferred.

Benefits That Support You

Dependent upon eligibility

• Excellent health, dental, and vision plans
• Group life insurance
• Employee Assistance Program
• Loyalty bonuses
• Generous paid time off (PTO)
• 403(b) retirement plan
• Employee referral bonus

 

Menno Haven is an Equal Opportunity Employer. Menno Haven provides equal employment opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, disability status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.