Event Sales Manager

About Us

Chicken N Pickle is a unique, indoor/outdoor family entertainment complex that includes a casual, chef-driven restaurant and sports bar, pickleball courts and professional instruction, space for live entertainment, a variety of yard games and space to lounge. Each venue offers indoor and outdoor space for public and private parties and hosts an impressive schedule of events including concerts, charitable fundraisers, watch parties and more.

We think of our brand as that of a rambunctious, multi-generational family that works hard and plays hard. We're driven to provide our employees with a supportive, meaningful work environment, by bringing all voices to the table and providing opportunities for mentorship with career growth.

Good Food. Good Friends. Great Fun.

As the Event Sales Manager, your first responsibility is to ensure a great experience for customers booking their events on our properties. You must be observant and detail-oriented and possess an understanding of the business, the products and services. Additional duties include growing a strong and reliable team, defining operational procedures, monitoring and meeting sales targets, and continually working to scale the team by introducing efficiencies into the overall operations.

Responsibilities....

• Embody Chicken N Pickle's core values: Authenticity, Community, Connection, Integrity and Quality
• Demonstrates and supports a culture of diversity, equity and inclusion
• Proactively engages in outbound sales activity and networking in the community to established business development standards for the venue to grow sales revenues for private events
• Market research to devise strategies to generate and develop new business by knowing the local businesses, chambers and associations
• Work with the top businesses in the market to foster client relationships through ongoing communication with contacts ensuring repeat business, referrals and to grow accounts
• Work with Chambers, Visitor's Bureau, Sports Commissions, Third Party Event Planners, Convention Centers, etc. to find new opportunities
• Strategically negotiate to close event sales inclusive of creating estimates, proposals, upselling, site tours, food tastings, meetings, lunches, etc.
• Contribute to the overall sales team goals by meeting and exceeding personal quotas
• Utilize and create reports and dashboards to ensure personal and department Key Performance Indicators (KPI's) are being met or exceeded
• Perform revenue forecasts and win/loss analysis to measure against quotas
• Manage customer relationships for all key accounts
• Manage all leads with a sense of urgency, accuracy and professionalism
• Create, manage and confirm event bookings within CRM system including the documentation of all prospect and event client communication with great attention to detail
• Act as a point of contact to key accounts as they arrive for their events
• Monitor, track and follow up on leads along tentative bookings
• Call upon contacts to see what went well and what could be improved
• Foster client relationships through ongoing communication to ensure repeat business or referrals
• Collaborate on creating sales campaigns focused on continuing to build and nurture relationships that will drive repeat sales
• Aid in maintaining approved vendor list for a variety of needs to ensure successful private and property wide events
• Market property wide themed events to clients to get them on property to experience Chicken N Pickle
• Maintain focus on location and company strategic goals
• Ensure the team is booking space on the property within the documented guidelines
• Friendly, positive, outgoing personality who relates well and gets along with people

Communication:

• Communicate with the Event Hostess and Event Manager on event details, changes/updates to allow for a successful event execution by Operations and the Culinary Team
• Maintain and ensure the BEOs have all the required information
• Attendance in BEO/Operations meetings

Key Qualifications....

• 2+ years previous experience in hospitality, restaurant or entertainment venue focus on events and sales
• Experience in managing a budget and sales goal
• Ability to work in a fast-paced environment
• Excellent self-accountability for high personal standards of conduct and professionalism
• Ability to communicate effectively with guests, return guests, co-workers and management
• Process oriented, highly organized, fast and accurate and able to work under pressure
• Excellent interpersonal and people skills as well as verbal and written communication skills
• Excellent computer skills and ability to learn new software programs
• Ability to work evenings, weekends and holidays