Network / System Engineer

Job Description

Job Description

Genesis10 is currently seeking a Software Engineer - Hybrid position with a Global Financial Institution located in Jersey City, NJ or Pennington, NJ. This is a contract opportunity.

As a Software Engineer, you will work with a highly talented team delivering next-generation customer self-service solutions using Genesys technologies. The team leverages tools such as Microsoft Copilot and other AI technologies to improve productivity and accelerate solution delivery. The successful candidate will have significant experience across multiple software implementations and possess strong depth and breadth in IVR and Genesys technologies. Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms is highly desirable.

Responsibilities:

• Design, develop, test, deploy, and support IVR, voice, and chat solutions in a cloud environment while following established engineering and quality best practices
• Partner with business and technology teams to ensure solutions are aligned with strategic objectives and deliver desired business outcomes
• Help drive the evolution of customer experiences by developing AI-powered contact center capabilities, including conversational voice and chat solutions, intelligent automation, and virtual assistant technologies

Requirements:

• Experience with Genesys IVR Development
• Strong AI skills with experience in using MS Copilot with data extraction, transformation, reporting and analysis
• Strong proficiency in handling senior management expectations
• Strong presentation and analytical skills
• Strong proficiency in SQL including joins, aggregations and optimization
• Experience with data mapping, business rules documentation and report validation
• Experience in creating reports, datasets, workflows and analytical output using large volumes of data
• Strong hands-on experience with data extraction, transformation, reporting and analysis
• Ability to interpret business requirements and convert them into technical logic and reporting solutions
• Strong analytical and problem-solving skills with attention to detail
• Experience in data quality checks, reconciliation, exception reporting and metric generation
• Ability to troubleshoot data issues, performance issues and reporting discrepancies
• Good communication skills to work with business users, technology teams, and data stakeholders
• Strong proficiency in UX/UI design using GitHub Copilot and Microsoft Copilot to rapidly create wireframes, user journeys, prototypes, and design specifications
• Experience leveraging AI-assisted development tools to generate front-end code, reusable UI components, responsive designs, and accessibility-compliant user experiences
• Ability to translate business requirements into intuitive, user-centric designs while collaborating effectively with product, business, and technology stakeholders
• Strong analytical and design-thinking skills with experience in usability testing, design optimization, rapid prototyping, and iterative enhancement of digital experiences
• Hybrid schedule requirement of a minimum of 3 days onsite per week

Pay range: $63.68 - $71.68 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.