Customer Service Representative

Customer Service Representative

Contracts/Outsourcing

Fairfield county , Connecticut, US

• Added - 28/05/2026

Pay Rate Low: 20 | Pay Rate High: 22

Our client is seeking a Customer Service Representative to support a high-volume, front-line call center environment focused on surgical and medical device products. This role is responsible for managing customer interactions, processing orders, and ensuring accurate and timely resolution of inquiries within a regulated healthcare setting.

Type: Contract (Potential to extend/convert)

Location: Fairfield County, CT

Rate : $20-$22/hr

Key Responsibilities

• Manage inbound calls, emails, and CRM activity using Microsoft Dynamics

• Process customer orders received via phone, email, fax, and EDI

• Handle returns (RMAs), complaints, shipment issues (under/over shipments), and status updates

• Enter and track complaints in the system, partnering with Product Surveillance during investigations

• Provide product, pricing, and delivery information across a broad surgical/medical device portfolio

• Ensure timely follow-up and resolution of customer issues

• Maintain accuracy, documentation standards, and service level expectations

• Support triage of service and repair requests, escalating as needed

• Identify and escalate system, process, or service issues to leadership

What Our Client is Looking For

• 3+ years of experience in a small, fast-paced call center (10-25 person team preferred)

• Professional, calm, and customer-focused phone demeanor

• Strong written communication skills, including email composition

• Ability to multitask, prioritize, and work independently with minimal supervision

• High attention to detail and accurate data entry skills

• Comfortable working in a regulated medical or device environment

• Proficiency with Microsoft Office (Word, Outlook, Excel required; Access a plus)

• Strong attendance and reliability are essential

• Team-oriented with a proactive mindset-uses downtime productively

Preferred Background

• Prior call center, order entry, or healthcare/medical device customer service experience strongly preferred

This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates with relevant hands-on or technical experience to apply. We look forward to learning more about you!

INDBH

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.