Apartment Resident Manager

Apartment Manager

The Apartment Manager at Vacaville Autumn Leaves, a 56-unit affordable housing community for adults 62+ located in Vacaville, CA, is responsible for overseeing the daily operations of the property while ensuring resident satisfaction and compliance with all applicable housing regulations. This role emphasizes strong customer service, effective property management, and fostering a safe, supportive, and respectful community environment for senior residents.

The Apartment Manager works closely with maintenance staff, residents, and management to ensure the property remains well-maintained, organized, and compliant with program requirements. Key responsibilities include coordinating daily operations, addressing resident needs, supporting leasing and occupancy activities, and maintaining high operational standards throughout the community.

This is a required on-site position. To support the operational needs of the community and provide timely response to resident and property matters, the Resident Manager is required to reside on-site. A designated one-bedroom apartment is provided as a condition of employment.

Duties and Responsibilities

Property Management

• Oversee all aspects of daily operations for the Vacaville Autumn Leaves community, including leasing, resident relations, and facilities management.
• Ensure compliance with federal, state, and local housing regulations, including HUD requirements.
• Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
• Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is safe and well-maintained.
• Conduct regular inspections of the property, common areas, and individual units to ensure compliance with safety, cleanliness, and housing standards.
• Review and approve purchase orders, invoices, and other financial documents related to property operations.

Leasing and Occupancy

• Manage leasing activities, including marketing available units, conducting tours, and processing applications.
• Ensure all lease agreements comply with RHF policies and affordable housing regulations.
• Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
• Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.
• Work with prospective residents to ensure that eligibility requirements for senior and affordable housing are met.

Resident Relations

• Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
• Address resident concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.
• Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions, and feedback.
• Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.
• Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.

Compliance and Reporting

• Ensure compliance with all HUD, and other affordable housing program regulations, including income certifications and annual recertifications.
• Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by RHF leadership and regulatory agencies.
• Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources, ensuring that the property meets all standards and guidelines.
• Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.

Qualifications

Education & Experience

• High school diploma or equivalent required; bachelor's degree in business, property management, or related field preferred.
• Minimum of 3 years of experience in property management, preferably in senior living or affordable housing.
• Familiarity with HUD and affordable housing regulations.

Skills & Competencies

• Strong leadership and staff management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in property management software (e.g., Yardi, OneSite) and Microsoft Office Suite.
• Strong organizational skills with attention to detail.
• Knowledge of fair housing laws, safety regulations, and financial management principles.

Physical Requirements

• Ability to walk the property, including climbing stairs, inspecting units, and traveling between buildings.
• Availability to respond to emergencies outside of regular work hours, including nights, weekends, and holidays.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered Full-Time non-exempt so will be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $27.00 per hour.

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Additional Benefit

• Includes a 1-bedroom apartment unit.

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.