Salesforce Delivery Manager

Salesforce Delivery Manager

Location: United States - we are fully remote!

Summary

Thunder's Account Delivery Manager (DM) serves as the delivery-side owner of customer outcomes, operating as the "CEO of the project", and is accountable for ensuring that delivery strengthens account health, protects executive trust, and produces measurable business value.

While Project Managers focus on day-to-day execution, the DM operates at a higher altitude - connecting delivery decisions to account impact and long-term value realization. Our ideal DM candidate brings deep Salesforce experience, enjoys the variety of work that comes with this function, and brings a seasoned eye for account health, accuracy in scope, and a lens for expanding relationships with existing customers.

As Thunder is just shy of six years since our inception, we welcome candidates who bring an entrepreneurial spirit, an appetite for growth, and a desire to make their mark on our growing organization.

Job Responsibilities

• Growth & Expansion
  • Identify emerging customer pain points and map them to expansion opportunities
  • Partner with sales and delivery leadership to advance pipeline
  • Track and update outcomes continuously throughout delivery
• Delivery & Scope Integrity
  • Ensure projects are delivered on time, within scope, and at target margin
  • Confirm customer readiness and clearly defined outcomes before work begins
  • Monitor burn vs. progress and intervene early on risk
  • Uphold scope integrity and governance discipline throughout
• Value Realization & Risk Governance
  • Define success metrics and track customer baseline vs. target KPIs
  • Lead business value workshops and Value Tree discussions
  • Surface delivery risks early and own mitigation plans through execution
  • Validate that scope and execution remain aligned to promised outcomes
• Account Health & Executive Confidence
  • Monitor stakeholder sentiment and its impact on executive trust
  • Participate in executive updates and account health reporting
  • Think beyond the project plan to broader account impact
  • Leave every account stronger than you found it

Qualifications

• 5+ years' implementation/delivery consulting experience within the Salesforce consulting partner ecosystem
• Successful track record serving as overall engagement lead for Salesforce implementations, with a significant understanding of the Salesforce ecosystem
• Ability to align with executives and understand how the project supports customer's overarching company goals
• A keen eye for risk management before and during engagements, as well as for recognizing opportunities for revenue expansion with existing customers
• Strong executive presence to appropriately manage through difficult conversations, taking a proactive approach to problem-solving
• Effectively facilitates meetings and relationships with key stakeholders and demonstrates consensus-building skills
• Willingness to travel (potential for travel in a presales or delivery capacity)
• Preferred: At least 2 Active Salesforce Certifications
  • Willingness to achieve additional certifications on emerging technologies as required per role

Why Thunder? Because You Deserve More Than Just a Job.

• A Culture of Builders - We're a remote-first, global team of curious, collaborative problem-solvers. You'll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you're excited to build, innovate, and grow, you'll fit right in.
• Forge Your Own Path - At Thunder, you're not just filling a role-you're shaping it. Whether it's jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

Perks In Store for You:

• Comprehensive Benefits with Sequoia - Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact - Stock options in a fast-moving, high-growth company. Every employee plays a part in what we're building. Come make your mark!
• Level Up Your Career - Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• Work from anywhere (well, almost ) - Enjoy the freedom of remote work, flexible PTO ( with a 2-week minimum!), and generous leave policies - because the best work happens where you're happiest.
• People-First Flexibility - We're always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.