Senior Vice President, Client Delivery
Confidential
Senior Vice President, Client Delivery
About the Company
Reputable software company providing data science & analytics solutions
Industry
Computer Software
Type
Privately Held
Founded
2008
Employees
201-500
Specialties
- data mining
- business intelligence
- data analysis
- data integration
- predictive models
- statistics
- workflow tool
- reporting
- data science
- machine learning
- open source
- data analytics
- low code
- no code
- codeless
- marketing analytics
- manufacturing analytics
- finance analytics
- digital healthcare analytics
- and healthcare analytics
About the Role
The Company is seeking a Senior VP for Client Delivery to lead a world-class post-sales organization with a mission to ensure that every signed contract translates into realized client value. The successful candidate will be responsible for the full post-sale customer lifecycle, including leading the Customer Success, Professional Services, and Technical Support teams globally. This role demands a strategic leader who can drive seamless implementation, strategic adoption, retention, and measurable outcomes on a global scale. The Senior VP will be tasked with owning the global strategy for renewals and expansion, establishing health scoring and early warning systems to reduce churn risk, and building a scalable, segmented customer success model. Additionally, the role involves direct oversight of the professional services and technical support functions, with a focus on efficient implementation, rapid time-to-value, and high-quality problem-solving. Applicants must have a minimum of 15 years' experience in post-sale customer-facing roles, with at least 5 years in a VP-level position leading multiple delivery functions in a global SaaS or enterprise technology environment. A proven track record of owning NRR/GRR targets and driving measurable improvements in retention, expansion, and time-to-value is essential. The role requires a leader with a deep understanding of SaaS customer lifecycle economics, proficiency in CS platforms, ticketing systems, and PSA tools, and strong commercial acumen. The Senior VP will also be responsible for recruiting, developing, and retaining leaders and individual contributors across the three functions, fostering a unified client delivery culture, and maintaining executive-level dashboards. Collaboration with sales and product teams is crucial to optimize win rates, streamline the transition from contract to implementation, and ensure that customer feedback is effectively integrated into the product.
Hiring Manager Title
Executive VP of Revenue
Functions
- Account Management/Optimization
- Operations
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