Claim Specialist - Property Field Inspection

Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Responsibilities Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather‑related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing remarkable service. Conduct on‑site inspections and assessments of property damages for both residential and commercial claims Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently Assist parties who express strong emotions or concerns about ongoing inspections or claim resolutions Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process Investigate and adjust both personal and commercial property claims with exposures up to $500,000 Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations Negotiate and settle claims within authorized limits, considering policy provisions, industry standards, and company guidelines Where You'll Work This position is located in College Park/Laurel, MD and Waldorf/Clinton, MD. Competitive candidates should reside within one of the listed zip codes listed below and will service this territory: 20701 20705 20706 20708 20710 20715 20716 20720 20721 20724 20737 20740 20742 20755 20769 20770 20771 20781 20783 20784 20785 21114 21054 20001 20099 20201 20599 20601 20603 20607 20608 20613 20616 20623 20695 20711 20714 20733 20735 20736 20744 20745 20746 20748 20751 20754 20758 20762 20764 20765 20772 20774 20776 20778 20779 20602 20611 20612 20617 20622 20637 20639 20640 20646 20658 20675 20677 20678 20689 20732. This is a Remote‑Field position in which you will work from home and utilize a mobile office/vehicle for in‑person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. Qualifications Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims Strong knowledge of property insurance policies, coverage and claim handling practices Knowledge of both residential and commercial building construction Familiarity with local regulations and compliance requirements in your assigned territory Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders Proven effective communication skills to handle difficult or emotional conversations with a customer‑minded focus Proven ability to assess damages, estimate repair costs, and negotiate settlements Detail‑oriented with strong organizational and analytical skills Proficient in using claims management software and other relevant tools Physical agility to allow for frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces May be required to complete Rope and Harness Safety Training A valid driver’s license is required Preferred Bachelor’s Degree in a related field or equivalent work experience Experience in handling complex or high‑value claims Construction background Water mitigation inspection experience Knowledge of Xactimate, XactContents Additional Details Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s) State Farm recently implemented new pre‑employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing Our Benefits Because work‑life balance is a priority at State Farm, compensation is based on our standard 38:45‑hour work week. Potential starting salary range: $64,965.62 – $99,000 annually Starting salary will be based on skills, background, and experience High end of the range limited to applicants with significant relevant experience Potential yearly incentive pay up to 15% of base salary Other benefits include: Competitive pay, annual raise, and bonus eligibility Robust health and wellbeing programs, including high‑deductible plans that cover in‑network preventative care, vision, dental, telemedicine, and 24/7 mental health professionals Educational benefits such as industry‑leading training programs, tuition assistance, employee resource groups, and mentoring Life‑planning benefits: fertility/IVF/adoption assistance, college coaching, national discount programs, financial workshops, and free financial coaching Generous paid time off: up to 20 days annually plus parental leave, paid holidays, celebration days, life leave, bereavement leave, and community service/education support days Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund to give back to communities 401(k) plan with company contributions of up to 7% of your salary, including free financial advisors and retirement planning tools #J-18808-Ljbffr State Farm