Burke - Customer Service Rep

Customer Service Representative

Shift: 7:30am - 4:30pm Pay Rate: $17.75 - $24.75

All team members must abide by all of Burke's Plant Safety Rules!

Job Description: The Customer Service Representative acts as a liaison between Burke Corporation and Burke Corporation customers, sales representatives, and brokers. The individual is responsible for promoting workplace harmony and completing additional duties as assigned.

Responsibilities:

• Order Entry Processing orders for products received EDI, email, or telephone from customer or company employee Edits orders received for price, accuracy, and nomenclature. Works with multiple shipping departments to ensure delivery by specified dates. Must be able to multitask and be organized
• Customer Service Informs customers of unit prices, shipping date, anticipated delay, and any additional information needed by customer, using email or telephone. Reconciles customer needs with schedule and notifies Supervisor of problems or potential problems. Works with OS&D and traffic on missing, damaged or delayed shipments. Fill in for other CSR's when out of office
• Sales Support Releases all samples sent in by sales team. Acts as in-house liaison for sales reps and brokers. Distributes surplus inventory list by faxing list to dealers and organizing orders. Assists in outside customer specific warehouses inventories as needed. Will be required to work with and develop equipment and ideas deemed to be confidential information and/or trade secrets. Will be required to protect the company's rights in and ownership of those trade secrets and confidential information.

Qualifications:

• *6 months of work history
• Applicants must not now, or at any time in the future, require employer sponsorship for a work visa.
• Applicants must be authorized to work in the United States for any employer.
• *Must be 18 years of age or older (all plant positions)
• Must be proficient at using Excel and Word
• Requires problem solving skills and the ability to communicate effectively on the phone and in person
• Must be self-motivated, courteous, tactful, cooperative, inquisitive, and must work efficiently and accurately
• Must be able to deal appropriately with stressful situations.
• Must be able to work with multiple open issues effectively and accurately.
• AS 400 experience is a plus.
• Two or more years of customer service and telephone experience is preferred.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 401K
• Flexible Spending Account
• Profit-sharing
• Short and Long Term Disability
• Educational Assistance Program
• Employee Assistance Program
• Paid Holidays and PTO
• Fitness Center
• Product Discounts

Burke Corporation is a leader in the production of pizza toppings and other fully cooked meats. Located in Nevada, Iowa, Burke is a focused team of professionals that combines technical expertise, industry knowledge, flexibility and integrity. Our spirit of continuous improvement creates win/win relationships and a shared sense of confidence in quality and safety.

Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.