Customer Care Supervisor

Supervise all aspects of the Customer Care Department Coach, train, monitor answer percentage, and implement department policies and guidelines Manage the Customer Care Team to increase departmental efficiency and ensure outstanding customer service Assist Customer Care Representatives with day-to-day activities and provide guidance and motivation Train, track daily production and attendance, coach, and performance‑develop the team according to production standards Handle escalated requests via written correspondence or phone Take over escalated guest calls to resolve issues and provide guest satisfaction Understand monthly goals and track progress throughout the month Manage revenue by ensuring accurate fees are charged consistently, including upgrades, 45-day and change fees, holiday charges, and extra‑night charges Maintain and update individual team‑member side files Supervise and provide feedback on customer care representatives' phone calls Assist other departments and fill in as Supervisor on Duty when needed Assist with team payroll, missed-push performance management, and pay corrections Create monthly strategies for individual teams and the overall team to accomplish monthly goals Handle team administrative work in a timely manner Ensure privacy and security of confidential guest information Maintain a positive and motivated demeanor when interacting with guests, coworkers, and managers Requirements High School Diploma or GED Able to work a flexible schedule Minimum of one (1) or more years of supervisory experience required Ability to work in a fast‑paced environment while being able to multitask Core Competencies Demonstrates strong leadership and supervisory skills in managing a Customer Care Department, focusing on team development, performance tracking, and customer satisfaction. Proficient in implementing strategies to enhance departmental efficiency and ensure compliance with policies and guidelines. Highest-signal resume keywords Supervisory Experience Customer Service Management Team Training and Development Performance Monitoring Multitasking in Fast-Paced Environment ATS Optimization Keywords Hard Skills Performance Management Revenue Management Goal Tracking Administrative Work Policy Implementation Soft Skills Coaching Motivation Positive Demeanor Communication Conflict Resolution Certifications & Qualifications High School Diploma GED Industry Keywords Customer Care Department Supervision Guest Satisfaction Escalated Requests Handling Confidential Information Security #J-18808-Ljbffr Jobtailor