Office Support Clerk Senior - Personal Protection Order Office

Overview & Benefits Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Location & Compensation Location: Pontiac, MI Compensation: $41,241 - $55,256 What You’ll Do Serve as a key point of contact for the public and law enforcement, providing exceptional customer service and accurate information with professionalism, tact, and diplomacy. Greet and assist visitors, answer inquiries, and help resolve questions by providing detailed information regarding department policies and procedures. Perform a variety of administrative and clerical support functions using Microsoft Office and department-specific software applications. Review, process, and maintain large volumes of electronic records with a high degree of accuracy and attention to detail. Search, retrieve, enter, verify, and update data to identify and correct errors, omissions, or discrepancies. Prepare, organize, and maintain documents, records, and files in accordance with departmental procedures. Support daily department operations by exercising sound judgment, identifying unusual situations, and taking appropriate action to resolve issues. Provide administrative support to an operational unit and assist with a variety of office functions as needed. Utilize countywide and department‑specific technology systems to complete assignments efficiently and accurately. Why You’ll Love It Make a meaningful impact by assisting residents, employees, and stakeholders every day. Work in a collaborative and service-focused environment where professionalism and customer service are valued. Develop expertise in specialized systems, procedures, and departmental operations. Enjoy a role that offers variety, problem‑solving opportunities, and the ability to work both independently and as part of a team. Build valuable administrative, technical, and customer service skills while supporting important public services. Join an organization committed to serving the community and delivering high-quality services to the public. Minimum Qualifications High school graduate or equivalent (GED). At least two (2) years of full‑time clerical work experience. Additional Desirable Qualifications Ability to communicate in a clear, polite, and courteous manner. Training or experience in office support methods and technology. Knowledge of grammar, spelling, punctuation, and arithmetic. Ability to follow oral and written instructions. Skill in operating office machines such as photocopiers, printers, and fax machines. Capacity to make routine decisions in accordance with departmental policies and procedures. Proficiency with word processing, spreadsheet, database, e‑mail, and Internet software. Essential Job Functions Greet, register, and assist the public in completing forms, questionnaires, and applications. Refer clients and forward messages to proper parties. Provide detailed information about Pretrial & Justice Services programs and services, referring to updated reference documents and fee listings. Respond to public inquiries and complaints by phone and in person, using knowledge of the computer system and paper files to research and retrieve information. Confer with co‑workers as needed to provide complete responses. Produce documents, compose and type general letters and memoranda, and assemble data from computer and paper sources. Initiate and complete documents for formal approval according to department procedures. Exercise judgment to determine if requesting individuals are authorized to receive certain types of information. Enter text, data, and codes into the computer database using printed sources or scanned barcodes. Review information for accuracy and make corrections as needed. Conduct research when forms are incomplete or data is unclear, updating the information accordingly. Sort, open, and distribute incoming mail and departmental materials. Scan and use bar code information to locate and track documents on the computer. Schedule appointments or interviews by consulting computer systems or paper lists and time schedules. Maintain an updated copy of reference listings of personnel and services available for referral. Address various forms, envelopes, packages, etc., using a personal computer and printer. File reports, documents, correspondence, etc., following standardized office procedures. Operate various office machines such as fax, printer, and duplicating equipment. Utilize countywide and/or department‑specific software to complete assignments. Essential Mental & Physical Requirements Ability to communicate accurately, using tact and diplomacy. Working Conditions Work is performed in a typical office environment. Union BU21 - Circuit Court Employees (AFSCME). If applicable. EEO Statement We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Inclusion Statement Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions. We believe in providing equal opportunities for all. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and to thrive in our organization. #J-18808-Ljbffr Oakland County