Customer Service Representative

Customer Service Representative (CSR)Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.Qualifications:High School diploma or equivalent required; some college preferredStrong data entry skills with attention to detail and accuracy with at least 1 year call center experienceMust be able to pass a criminal background check and drug screeningExcellent phone etiquette and ability to communicate clearly and effectivelyProficient computer skills and ability to learn multiple new softwareAbility to work in a fast-paced environment and handle high call volumesStrong problem-solving skills and ability to build rapport with customersAbility to stay calm and maintain a positive attitude even in challenging situations30 WPM+ typingResponsibilities:Take calls and respond to customer inquiries in a professional and timely mannerAble to communicate clearly with customers and employees in a professional manner both verbally and in writingProvide accurate information about products, services and company policiesAbility to sit for long periods of timeHandle customer complaints when possible and resolve issues to ensure customer satisfactionPerform data entry tasks to update customer records and maintain accurate documentationAlways keep the customer information confidentialAdhere to the attendance policy of the Call CenterOther duties as assignedSchedule:Monday through FridaySaturdays as neededHeartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.