Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant is responsible for the administrative and personnel management functions relative to staff supervised. Duties of the Supervisory Medical Support Assistant include but are not limited to the following:

• Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
• Observes workers' performance; demonstrates and conducts work performance critiques/audits.
• Provides informal and formal feedback and periodically evaluates employee performance.
• Resolves informal complaints and grievances.
• Develops work improvement plans, recommending personnel actions as necessary.
• Provides advice and counsel to workers related to work and administrative matters.
• Effects disciplinary measures, as appropriate to the authority delegated in this area.
• Reviews and approves or disapproves leave requests.
• Ensures that subordinates are trained and fully comply with the provisions of the safety regulations.
• Schedules outpatient clinic appointments using Veterans Health Information Systems and Technology Architecture (VistA) scheduling options.
• Uses established business rules to schedule appointments for Veterans, this includes clinic visits, consultations and entries into the EWL, RECALL, or VCL.
• Complies with the mandatory training requirements for the outpatient scheduling process and maintains competency with documented scheduling audits.
• Supervises all activities of subordinate medical clerks, including effective selection, training, and utilization of assigned staff as well as serving as the subject matter expert to all medical clerks. This includes
• Coordinates schedules and assignments with ward supervisory staff and Lead Medical Clerks and making adjustments as needed.
• Serves as preceptor for Medical Clerks released from training, make decisions on leave requests, gather input from MSA's to evaluate performance of medical clerks in the pool as well as provide input to Chief of Staff or designee on the performance of medical clerks on the units, serve on Medical Center Committees as needed, and prepare various reports in area of expertise.

Work Schedule: Monday-Friday, 8:00 am to 4:30 pm (Subject to change based on the needs of the service)

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 598-01759-F

Permanent Change of Station (PCS): Not Authorized