Greeter

Position Summary The Greeter performs various customer service activities, including greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front‑end tasks to support business needs. Greeters are expected to smile, be friendly, and provide an over‑the‑top customer service experience for every guest, ensuring that our customers feel welcomed and appreciated. Essential Functions Greets all customers as they enter the store in a friendly and outgoing manner. Actively promotes programs including but not limited to CLUB Membership (US only), VOC and In‑Store Pickup. Models our brand standard for customer service by presenting a professional image, adhering to the dress code with a green logo shirt for Bass Pro Shops or a tan logo shirt for Cabela’s, wearing a name badge, appropriate apparel/footwear, a smile, eye contact, and welcoming body language. Checks in all customers’ merchandise for return. Checks in all vendor representatives, completing the necessary visitor log information and controlling the visitor badges. Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions. Provides customers with promotional materials to support special events. Ensures the entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters. Assists the facilitation of customer check‑in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check‑in per company SOP. Greeters should never accept, possess, or handle a firearm while performing their job duties. All other duties as assigned. Experience and Qualifications Minimum Degree Required: High School Diploma or Equivalent. Knowledge, Skills, and Ability Excellent organization skills and attention to details. Experience in a customer service environment. Excellent verbal and written communication skills. Adaptability to new processes and procedures. Excellent self‑motivation and initiative while unsupervised. Physical Requirements Regularly walks and stands; occasionally performs computer work and lifts up to 50 pounds. Seldom to never sits. Constantly communicates with others to exchange information. Constantly repeats motions that may include wrists, hands and/or fingers. Occasionally works in low or high temperatures. Occasionally works in outdoor elements such as precipitation and wind. Occasionally works in noisy environments. Light work that includes constantly moving and lifting objects up to 20 pounds; occasionally moving and lifting objects up to 100 pounds or more (utilizing a team lift as needed). Independent Judgment Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. Pay Starting Pay Rate: $17.13 - $18.75. Benefits Summary Enjoy discounts on retail merchandise, our restaurants, world‑class resorts, and conservation attractions! Dental, vision, voluntary benefits, 401(k) retirement savings, paid holidays, paid vacation, Bass Pro Cares Fund, and more. Equal Opportunity Employer Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at . #J-18808-Ljbffr