Security Operations Center Dispatcher

Location: 2800 10th Ave, Receiving Dock, Minneapolis, MN 55407-1311 Shift: Permanent Evenings (2:30–11:00p.m., Tuesday–Saturday), 8‑hour shifts, occasional weekends. Hours per week: 40. Job Summary Allina Health is a not‑for‑profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. This role is a security dispatch position that manages emergency and non‑emergency calls, monitors cameras, alarms and radio networks, and initiates communications for urgent situations. Principal Responsibilities Manages requests for security and emergency services. Monitors and answers phones, radios, intercoms, and other communication tools. Prioritizes calls for service based on urgency and criticality and initiates appropriate action. Gathers detailed information from callers. Records all officer activities via case/incident management systems. Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems. Monitors the safety and security of the physical environment. Uses systems to support a safe and secure environment including access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems. Receives and processes badge access change requests. Performs preventive maintenance checks, identifies discrepancies and escalates per procedure and process. Other duties as assigned. Preferred Qualifications Associate's or vocational degree in general studies. 0 to 2 years working in dispatch or call center, Security Operations Center, or related function. May require travel between sites. Physical Demands Sedentary. Lifting weight up to 10lbs. occasionally; negligible weight frequently. Pay Range $24.62 to $33.74 per hour. Base rate may vary based on experience, education and applicable agreements. Shift, weekend and other differentials may be available. Benefit Summary Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short‑term/Long‑term Disability Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Equal Employment Opportunity Allina Health is proud to be an Equal Employment Opportunity employer and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other characteristic protected by law. E‑Verify Participation Allina Health is an E‑Verify Employer. All Forms I‑9 must be completed and received by the Office of Human Resources. The employer may establish an E‑Verify case no later than the third business day after an employee starts work for pay, in compliance with federal requirements. #J-18808-Ljbffr