Assistant Director of Operations

Working at Puttshack AtPuttshack, we take fun to the next level. With over 20 venues globallyand counting, we're a fast-growing team of talented, hands-on go-getterswho take pride in the work we do – and have a blast doing it. If you'rea mover and shaker who sets the bar high and loves the thrill ofbuilding something amazing, you'll fit right in. We're always on thelookout for the best people to join our growth journey. If you'reinspired by new ideas and love bringing them to life, then we have theperfect canvas for you! Position Overview Reporting into the Regional Director of Operations, the Assistant Director of Operations will lead a team of associates and be responsible for overseeing theoverall operations of their assigned Puttshack venue location. This rolemanages a multi-faceted, high volume, full-service bar &restaurant, and event space, with multiple tech-enabled miniature golfcourses. As the most senior leader at the venue, you will be a BrandAmbassador and champion the Puttshack culture to ensure operationalexcellence and exceptional guest services at every step within thevenue. The Assistant Director of Operations will be accountable for teamleadership and development, achieving business objectives acrossoperations, financials, guest satisfaction, and venue performance thatadheres to the company's standards and values. Operational Leadership Optimizeoperations within the venue to meet and exceed key metrics to enhanceefficiency, profitability, and guest satisfaction. Manageday-to-day operations across all areas of the venue, including game& technology, food & beverage, and overall environment. Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives. Manageall systems and reporting within the venue, including scheduling &timekeeping tools, cash handling, inventory, POS, reservation system,Puttshack technology, guest satisfaction, etc. Workwith onsite game technicians and other cross-functional teams totroubleshoot technology within the courses or other areas of thevenue. Manage and oversee the purchasing of products/inventory across all areas of the venue. Manage sales events team for all special events and group sales. Financial Management Managebudgets and forecasts, analyze financial reports, and implementeffective strategies to control costs, maximize revenue and spend pervisit, and achieve overall financial targets Drivefinancial success by identifying cost savings opportunities, as well assales/marketing strategies to increase revenue through enhanced servicedelivery, promotions, and special events. Team Development and Management Hire, train, and develop a large team of salaried and hourly associates. Maintain proper staffing levels and manage associate schedules. Partnerwith Talent Acquisition to identify, attract, and hire top talentacross venues, with an emphasis on key Leadership roles such asAssistant DOs, Office Managers, Hospitality Managers, Sales Office, andShift leads. Collaboratewith Talent and Training teams to ensure a positive and effectiveonboarding and training program for all venue associates Foster a positive and inclusive work environment that promotes teamwork and associate engagement. Driveaccountability and consistency by conducting regular performanceevaluations and providing constructive coaching and feedback. Partnerwith Human Resources to increase associate engagement, minimizeturnover, resolve conflict, and address associate relations issueswithin the venue. Guest Experience Champion the Puttshack brand by ensuring a consistent and exceptional guest experience across all areas of the venue Monitorguest feedback through online reviews, surveys, third-party shoppers,etc. and implement improvements based on insights. Develop and maintain strong relationships within the community and key stakeholders, including guests, partners, and vendors. Compliance and Safety Ensureall locations comply with health and safety regulations within a food& beverage environment, and oversee all inspections, audits, etc.accordingly. Implement and monitor safety protocols to minimize risk and ensure a safe environment for guests and associates. Address and resolve any operational or safety issues promptly. Ensurethe venue operates according to all local, state, and federalemployment laws and regulations, including wage & hour, health,& safety. Required Skills and Experience Minimumof 4 years of experience within a high-volume food & beverage,hospitality, and/or social entertainment venue with $10MM+ in sales. Proven track record of driving operational excellence and managing P&L to achieve financial targets. Strong knowledge and understanding of food & beverage operations, including full service from-scratch kitchen and bar. Strong leadership skills with the ability to motivate and manage a diverse team, with a passion for teaching and training. Excellent communication and interpersonal skills. Tech savvy and willingness to learn new systems and tools. Proven experience managing change Flexible availability to work evenings, weekends, and holidays, as well as occasional travel. This position must pass a post-offer background check Preferred Skills and Experience Experience within a high-growth start-up, including building and implementing SOPS, programs, and policies from scratch. Servsafe or Department of Health certification a plus Bachelor's degree in related field, hospitality or business management preferred This is a hybrid position with 3 days onsite at Puttshack's headquarters in Chicago (River North) with the expectation of travel as needed to support business operations and expansion activities. PuttshackUSA is proud to be an Equal Opportunity Employer. All applicants willbe considered without attention to race, color, religion, sex, sexualorientation, gender identity, national origin, veteran, or disabilitystatus. #J-18808-Ljbffr Puttshack