CSR / Production Assistant

Customer Service Representative / Production Assistant

We are looking for a Customer Service Representative / Production Assistant to serve as the communication hub between our customers, sales team, and production department. You will play a key role in ensuring orders are processed accurately, production schedules stay on track, and customers receive exceptional service from order entry through delivery.

Responsibilities:

• Serve as the primary point of contact for customers regarding orders, product availability, scheduling, and delivery updates
• Process customer orders accurately and coordinate with production to ensure timely fulfillment
• Assist with daily production scheduling by communicating priorities, order changes, and deadlines to the production team
• Monitor order progress and provide proactive updates to customers and internal departments
• Prepare and maintain production paperwork, work orders, shipping documents, and customer records with a high level of accuracy
• Resolve customer inquiries, order discrepancies, and production-related issues in a timely and professional manner
• Collaborate with sales, production, shipping, and purchasing departments to ensure smooth workflow and customer satisfaction
• Maintain accurate records within the company's ERP system and assist with reporting, inventory updates, and administrative tasks as needed

Qualifications & Skills:

• 23+ years of experience in customer service, production coordination, manufacturing support, or an administrative role in a fast-paced environment
• Strong communication and organizational skills with the ability to manage multiple priorities simultaneously
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications. Experience with ERP systems (ADP or similar) is preferred
• Excellent attention to detail, strong problem-solving abilities, and a customer-first mindset
• Ability to work independently while collaborating effectively with cross-functional teams.
• High level of accountability, adaptability, and the ability to make sound decisions under pressure
• Logistics, supply chain or transportation background is a plus

Candidates already registered with us, please send an updated resume to View email address on click.appcast.io and reference the job title. If you are not already registered, please apply by clicking the "Apply Now" button.