Amazon Connect Migration & Analytics Analyst

An established industry player is seeking a Business Analyst to lead the migration of contact centers from Genesys to Amazon Connect. This role involves analyzing current reporting capabilities, documenting requirements, and partnering with various teams to ensure a smooth transition to a cloud-based contact center solution. The ideal candidate will have a strong background in customer experience technologies and analytics, and will play a crucial role in enhancing service delivery while reducing costs. Join this innovative project and contribute to transforming customer interactions in a dynamic environment. #J-18808-Ljbffr