Patient Call Center Agent - Spanish Speaking

Job Description

Job Description

Benefits:

• 401(k)
• Paid time off
• Training & development

Patient Call Center Agent Job Responsibilities and Duties:

· Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
· Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
· Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
· Assisting in patient translation, if required
· Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
· Confirm patient visits for next day appointments
· Identify and escalate issues to management
· Complete daily call logs and reports
· Sorting and filing all incoming fax correspondence
· Other duties as assigned

Patient Call Center Agent Qualifications and Skills:
· High school diploma or equivalent
· Superior active listening, verbal, and written communication skills
· Knowledge of customer service practices and principles
· Excellent data entry and typing skills
· Ability to handle stressful situations appropriately
· Fluency in Spanish
· EMR experience a bonus

Benefits:

• Holiday pay
• Commuter benefits
• 401K
• Bereavement leave
• On-the-job training
• Paid time off
• Paid training
• Promotional/growth opportunities
• Full-time

Job Types: Full-time

Education:

• High school or equivalent (Required)

Experience:

• Customer Service in a medical setting: 1 year (Required)

Language:

• Spanish (Required)