Front Office Ambassador- Waldorf Astoria Chicago

Waldorf Astoria Chicago is looking for a Front Office Ambassador to join the team in Chicago's Gold Coast! Responsibilities Deliver a warm welcome: greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance. Support efficient check-out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately. Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries. Promote hotel services: use up-selling techniques to recommend hotel amenities and maximize room and service revenue. Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications. Qualifications Passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. Belief in teamwork and collaborative outcomes. A sense of ownership and accountability. A focus on the present, bringing urgency and discipline to every moment. Benefits Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. Mental health resources – Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. Financial security for your future – Our retirement plans make it easier to save for what’s next. Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. #J-18808-Ljbffr Hilton