Call Center Representative

Maharah Human Resources Company is seeking a dedicated Call Center Representative to provide outstanding customer support via inbound and outbound calls. The ideal candidate will handle customer inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

• Answer incoming calls and respond to customer questions and requests promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Assist customers in resolving issues or direct them to the appropriate department.
• Document customer interactions and maintain updated records using the CRM system .
• Follow up with customers to ensure their issues are resolved and ensure customer satisfaction.
• Meet performance targets and service level agreements.

Requirements

• High school diploma or equivalent qualification.
• Previous experience in call center or customer service roles preferred.
• Excellent communication and listening skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer skills and familiarity with CRM software .
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team environment.