Payments Analyst

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities: Monitor transactions and spot suspicious or unusual activity before it impacts gameplay.

Team up with payment providers to solve operational puzzles and customer queries in real-time.

Test and launch new payment solutions that make depositing and withdrawing even faster and easier.

Investigate and resolve player payment inquiries with empathy and precision.

Analyze chargebacks and disputes, because every number tells a story.

Look for smarter, smoother ways to enhance customer experience while reducing risk.

Collaborate with key players across Compliance, Fraud, AML, and Customer Support to keep our operations aligned and our players protected.

Why You'll Love Working Here Join a team where the culture hits just as hard as the wins:

Competitive pay with performance bonuses Medical, dental and vision plan options 401(k) matching for long-term wins Monthly socials and team building events Home office allowance to level up your remote set up Work-from-anywhere month (yes, really!) Downtown office with snacks, games and unbeatable energy Salary: $54,000 - $60,000 USD #LI-OP1