IT Support Specialist

**IT Support SpecialistOverview:**Join our dynamic team as an IT Support Specialist and play a vital role in maintaining seamless technological operations across our innovative IT environment. Based in our Cleveland, Ohio office, this full-time, hourly position offers a unique opportunity to support a variety of endpoint devices, network infrastructure, and business applications. If you are passionate about troubleshooting, problem-solving, and delivering exceptional user support, this is the perfect role to accelerate your IT career. Required Skills: - High School Diploma or equivalent - Strong verbal communication and documentation skills - Ability to quickly write reports, user instructions, and procedure manuals - Experience providing desktop support or similar IT support roles - Familiarity with Office 365 and Azure environments including Intune, Defender, Entra ID - Knowledge of Group Policy, Active Directory, and virtualized server systems (VMware) - Basic understanding of SaaS applications and hardware repair coordination - Ability to multi-task and maintain composure in demanding situations Nice to Have Skills: - COMPTIA A+ or Network+ certification (preferred) - Knowledge of AWS, Microsoft Print Services, and printer hardware - Hands-on experience with physical network wiring, termination, and cabling - Understanding of imaging tools like Microsoft Intune and MDM platforms Preferred Education and Experience: - High school diploma or equivalent required - Relevant desktop support or network administration experience preferred - Familiarity with VMWARE, AWS, and cloud-based platforms beneficial Other Requirements: - Ability to assist with physical network wiring and hardware repairs - Capable of supporting new hires and terminations within the IT infrastructure - Willingness to work in a collaborative environment that encourages feedback and process improvement Bring your technical expertise and proactive attitude to our team-apply now and be a key contributor to our innovative IT support operations! Estimated Min Rate : $20.00 Estimated Max Rate : $23.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: - Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) - Health Savings Account (HSA) (for employees working 20+ hours per week) - Life & Disability Insurance (for employees working 20+ hours per week) - MetLife Voluntary Benefits - Employee Assistance Program (EAP) - 401K Retirement Savings Plan - Direct Deposit & weekly epayroll - Referral Bonus Programs - Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Yoh