Information Specialist

Responsibilities Answer the telephone at the Health and Safety Call Center. Handle calls involving both animals and humans. Obtain demographic data on callers. Document adverse event and information calls for manufacturers. Follow up with callers to assure there are no further health concerns. Determine if a call involves a product or a situation that requires escalation. Escalate calls to other staff as appropriate. Discuss health and safety concerns with consumers, workers, and health care professionals. Respond with appropriate first‑aid information based on client specifications without providing caller‑specific diagnostic or treatment advice. Notify Lead Toxicologist about cases as outlined in the notification guidelines. Watch for trends involving new products or new issues with existing products. Stay up to date on continuing education requirements. Other duties as assigned. Qualifications Required: EMT, Paramedic, Veterinary Technician, or equivalent or student working towards an advanced medical degree. Preferred: Current license or certification appropriate with degree. Basic computer knowledge and computer keyboarding skills. Professional telephone etiquette; active listening and pleasant speaking voice. Able to translate complex medical information to consumers and health care professionals. Excellent internal and external customer service skills. Strong verbal, written and interpersonal communication skills. Strong organization and prioritization skills; with strong attention to detail. Ability to work well independently and within a team environment. Able to work rotating schedule primarily second shift (US), rotating weekends and some holidays. We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. #J-18808-Ljbffr