Lead Medical Support Assistant

US Department of Veterans Affairs

Nashville, TN

Lead Medical Support Assistant

This position serves as the Lead Medical Support Assistant (MSA) for the Outpatient and Specialty clinical services.

Monitors clinic access to care and utilization.
Provides educational sessions to train new employees.
Performs patient scheduling, registration, and communicates with patients in an appropriate manner.
Oversees the status of work within clinical services, to include tracking tasks, ensuring deadlines are met, and work is done in accordance with regulations and specifications.
Makes adjustments in workloads to meet established priorities.
Resolves workplace issues and complaints, referring more complex issues to the supervisor.
Conducts ongoing audits to ensure quality of work and accurate/timely scheduling of appointments.
Identifies education and training needs of staff.

Work Schedule: Monday - Friday, 7:30am - 4:00pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 71322-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

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Vacancy posted 2 days ago

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