Customer Care Representative/Dispatcher

Job Description Job Description Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position
We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Phoenix, AZ . Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.

Essential Job Duties
Answer incoming support calls
Create support tickets on behalf of customers
Identify and escalate issues to Helpdesk
Document all call information according to standard operating procedures
Use basic computer applications
Communicate with customers, technicians, and salespeople
Schedule service calls
Meet monthly service goals
Recognize, document, and alert the management team of trends in customer calls
Route calls to appropriate resources

Qualifications
No experience necessary- will train the right candidate!
Experience using IT ticketing support systems.
Experience using Unified Communications for business solutions (Call Handling)
Strong phone and verbal communication skills along with active listening
Proven ability to multi-task and work in fast-paced environments
High attention to detail and strong organizational skills
Experience with Microsoft Word and Excel
Bi-lingual is a plus

Benefits
$18-22/HR DOE
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs

Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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