Community Information Specialist - Referral Specialist

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$29.29 - $36.03 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

September 01, 2026

The Opportunity:

This Work Matters!

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

We are looking for a highly organized and community-focused Community Information Specialist to join our clinic team in a critical role centered on managing the complete patient referral process, directly supporting our providers and patients. In this role you will proactively manage and coordinate patient accounts, ensuring seamless and accurate information exchange throughout the referral process. This position is essential for guaranteeing our diverse client population receives the specialized care they need by building strong partnerships with external healthcare providers and insurance companies. If you are a detail-oriented professional eager to make a direct impact on patient access to care, we encourage you to apply today!

This position will follow a hybrid telework schedule, with one day in the clinic. Telework will be contingent on meeting program KPIs.

As the Community Information Specialist - Referral, you will:

• Determine reimbursement sources and navigate complex pre-authorization protocols as required by specialty care providers and insurance companies through coordination with internal and external stakeholders.

• Complete required documentation, processes and track referrals based on criteria; act as a liaison with Primary Care Access and Referral for self-pay referrals.

• Coordinate with the Oregon Health Plan (OHP) Eligibility Specialist, using MMIS and PHTech to assess insurance coverage levels and evaluate which specialty clinic best meets client needs.

• Track and close referrals per policy; provide weekly updates to providers according to current workflow standards regarding high-risk referrals in process; follow-up on outstanding reports.

• Consult and advise providers concerning difficult referral situations; act as a liaison between client, parent/guardian, provider, specialty office and insurance provider, if applicable.

• Provide assistance to the public by phone or in person for referral questions; collaborate with provider teams to support integrated and coordinated specialty care in order to assist families/clients to meet their primary care needs.

• Research and problem solve issues or conflicts related to service access and reimbursement.

• Provide clinical operations support to the team as requested in the area of paper flow and faxing, certified mail, research, and reports.

• Create Reporting Workbench Reports that provide feedback regarding referral workqueue classifications, productivity, and referral volume; assist in maintaining electronic documents for distribution and publication.

• Collaborate with Clinical Information Systems (CSI) to ensure patient record accuracy and identify any electronic health record (EHR) issues.

• Assist in the review of Quality and Compliance related issues for primary care and dental referrals within the Health Center.

• Assist in the review and assessment of project/program effectiveness and services provided through contract resources.

• Maintain inventories of information materials; participate in clinic presentations and in-service training sessions designed to enhance the strategic planning and programmatic goals of the referral program.

• Participate and lead meetings and training seminars relating to patient education regarding referrals, provider onboarding, and specialty clinic updates.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Education/ training equivalent to equivalent to an associate's degree

• One (1) to four (4) years of relevant experience that demonstrates the ability to perform the duties of the position.

• Must pass a reference check.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Previous experience with EPIC

• Adaptable to change

• Demonstrated ability to professionally and effectively communicate orally and in writing with a variety of people, answering questions and explaining technical information.

• Experience or ability to synthesize data in order to independently solve problems or formulate recommendations.

• Ability to organize, prioritize and complete a variety of simultaneous tasks.

• Experience working with culturally and individually diverse groups.

• Demonstrated experience effectively navigating state and federal agency laws, programs, policies, and/or procedures.

• Deep understanding of and experience addressing the systemic barriers that perpetuate disparities for community members who experience marginalization.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION: The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Background, reference, and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.

• A resume that explains all related experience (paid or unpaid) and training in your resume.

• A cover letter that expands on your resume, addressing 1) why you are the most qualified candidate, and 2) why you are interested in this work.

Note: The application, resume, and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

ADDITIONAL DETAILS:

Type of Position: This hourly position is eligible for overtime.

Type: Not Represented

FLSA: Non Exempt

Schedule: Monday to Friday, 8:00 am - 4:30 pm, with a 30 minute lunch.

Hybrid Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time and will be contingent on meeting program KPIs. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is North East Health Clinic, 5329 NE MLK Blvd, Portland, OR 97211.

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law , Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Chandra Montgomery

Email:

View email address on aiapply.co

Phone:

View phone number on aiapply.co

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6013 - Community Information Specialist