Director Learning and Enablement (RapidScale)

Overview Director of Learning & Enablement at RapidScale, part of the Cox family. The role is responsible for developing and executing an enterprise learning ecosystem that supports business scalability and customer satisfaction, reporting directly to the COO. Responsibilities Develop and execute a long‑term learning strategy (minimum 3‑year cycle) aligned with business objectives, cloud service offerings, and operational excellence. Partner with executive leadership to identify skill gaps, performance drivers, and growth opportunities. Serve as a strategic advisor to the COO and executive team on workforce capability and learning investments. Create and manage a trusted vendor ecosystem that delivers scalable, role‑based curricula for Sales, Operations, and other teams. Oversee external instructional design teams to produce engaging, multimodal content including e‑learning, virtual instructor‑led training, and microlearning. Ensure learning programs reflect the latest in cloud technologies, compliance standards, and customer‑centric practices. Support citizen learning through thoughtful, accessible LMS administration, providing coaching on efficacy. Build and manage a high‑performing training delivery function that supports onboarding, upskilling, and certification across geographies in a full follow‑the‑sun model. Implement metrics‑driven training programs that improve time‑to‑productivity, reduce operational errors, and enhance customer experience. Leverage a small team of internal SMEs and external vendors to deliver specialized training at scale while adhering to budget and timeline targets. Champion a culture of continuous learning, innovation, and operational excellence. Introduce governance models and learning analytics to measure impact, optimize resources, and inform future strategy. Align learning initiatives with talent development, succession planning, and employee engagement efforts. Qualifications Minimum: Bachelor’s degree in a related discipline and 10 years’ experience in Learning & Development (alternative combinations of advanced degrees and experience are acceptable). At least 10 years of experience in Learning & Development, with at least 5 years in a senior leadership role (Director+). Proven success in designing and executing enterprise‑wide learning strategies that drive measurable business outcomes, with strong financial acumen to demonstrate ROI. Expertise in instructional design, adult learning theory, and digital learning platforms. Strong executive presence and ability to influence across all levels of the organization. Experience managing cross‑functional teams and vendor relationships. Background in change management, agile learning design, or operational excellence frameworks. Experience with sales enablement platforms, LMS systems, and performance analytics tools. Preferred: Master’s degree in organizational development, education, business, or related field; prior experience founding a learning function; deep understanding of cloud services, MSP business models; familiarity with Azure, AWS, Google Cloud; certifications such as CPTD/APTD. Benefits Competitive base salary of $134,900.00 – $224,900.00 plus bonus/incentive plans. Flexible work arrangement (hybrid, remote part of the week). Generous 401(k) retirement plan with up to 8% company match. Comprehensive healthcare coverage. Paid time off, including vacation, sick leave, parental leave, and other statutory leaves. Professional development and continuing education opportunities. Additional perks: pet insurance, employee discounts. EEO Statement Cox Communications is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship now or in future. #J-18808-Ljbffr CRS RapidScale, Inc.