Lumber/Hardware Sales Consultant

Lumber/Hardware Sales Consultant (Inside/Outside Sales)

Location: Big Rapids Lumber & Hardware

Summary

Responsible for serving BRL&H customers in an engaging way. Our purpose is to provide our existing and new customers with value, form and function building products. We provide our customers with the best customer service in the industry. This is a sales position and it will include meeting with walk-in customers, talking with phone-in customers, and occasional job-site visits. You will participate and contribute to company goals and our strategic plan.

Core Duties and Responsibilities

• Greeting customers as they enter our office/showroom
• Writing up walk-in and phone-in customers' orders
• Answering phone calls and emails
• Assisting customers with pricing, product and delivery status information
• Engaging in customers' projects
  • Asking questions to qualify customer needs
  • Returning project quotes in a timely manner (based on customer need)
  • Following up on possible orders
• Continual responsibility of being a cooperative resource to customers and fellow employees
• Pricing responsibility on special order product along with gross margin accountability
  • Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Office products, Epicor and various vendor programs.
• Showroom procedures
  • Sales and inventory responsibilities
• General knowledge on all of BRL&H products and services
• Assist with any other needed items or task to ensure corporate success

Qualifications / Requirements

• Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• Leadership and organizational abilities.
• Outstanding interpersonal and communication skills.
• Strong analytical and cognitive skills.
• Commitment to company values.
• Ability to solve problems
• A passion for customer service
• Detail oriented
• Ability to work a flexible schedule (Possibility of 1-2 Saturdays 8:00-2:00 a month)

Success Factors

• Respect for employees, customers, vendors and management.
• Respect for the Organization and its information
• Willingness to serve the customer
• Teamwork mentality
• Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, vendors & management.

Education / Training / Experience

• High School degree a minimum (college degree preferred)
• Experience in the Building Industry (a strong plus)
• Retail and/or sales experience
• Working knowledge on deliveries and wood-shop operations

Benefits (Full Time Employees) We offer a competitive benefits package offering the following:

• Medical and Dental coverage options
• Company Bonus Plan
• 401k with company match
• PTO and paid holidays

Position Opportunity: Status: Full and part-time positions available Hours: Facility is open M-F 7:00-6:00, Sat 8:00-2:00 Compensation: $13-$20 an hour | Compensation: $15.00 - $20.00 per hour

No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communitiesthrough the best of times and the greatest challenges.