Cybersecurity Shift Lead

Job Description

Job Description

Description:

At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks.

We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls. By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors.

At CyberMaxx, we value humility, transparency, intellectual curiosity, and a customer first approach.

CyberMaxx is seeking a highly motivated and experienced SOC Shift Lead to guide our Security Operations Center team during assigned shifts. This leadership role is critical to ensuring 24/7 security monitoring, incident detection, and rapid response for our clients. The SOC Shift Lead will provide technical guidance, maintain operational excellence, and promote a culture of continuous improvement while leading a high-performing team in a mission-critical environment.

Key Responsibilities

• Lead and coordinate SOC analysts during assigned shift, ensuring adherence to procedures and performance expectations.
• Serve as the first line of escalation for high-priority or complex security incidents.
• Oversee real-time monitoring, analysis, and triage of security alerts from various security platforms.
• Validate and ensure completeness, accuracy, and consistency of incident documentation and ticketing.
• Enforce adherence to playbooks, runbooks, and service level agreements (SLAs).
• Provide shift handoff summaries and briefings to incoming teams and SOC leadership.
• Mentor and coach team members to drive continuous skill development and career progression.
• Assist with onboarding of new analysts and ensure proper access to customer environments.
• Participate in operational planning and post-incident reviews to identify improvements.
• Collaborate across internal teams to support customer onboarding, tuning, and custom configurations.
• Maintain awareness of emerging threats, vulnerabilities, and security technologies.

Requirements

• Ability to work all schedules in a 24/7 SOC Environment. Schedules are Sun-Wed and Wed-Sat with the following shifts: 7AM-5:30PM ET, 11AM-9:30PM ET, 9PM-7:30AM ET. Schedules are determined based on client demands at the completion of training.
• Bachelor's degree in a related field or equivalent combination of education and work experience.
• 3+ years of experience in a SOC or cybersecurity operations role, with at least 1 year in a lead or supervisory capacity.
• Certified in one or more recognized cybersecurity certifications (e.g., CompTIA Security+, CySA+, GCIH, GCIA, CEH).
• Experience with SIEM, EDR, and other security tools and platforms.
• Ability to work in a 24/7 operational environment with rotating shifts, including nights, weekends, and holidays.
• Strong written and verbal communication skills, especially in high-stress scenarios.
• Demonstrated ability to lead, motivate, and support teams in fast-paced, high-stakes environments.
• Legally eligible to work in the US, EU, or APAC regions as assigned.

Preferred Qualifications

• Familiarity with MDR service models.
• Exposure to incident response frameworks (NIST, MITRE ATT&CK).
• Experience with multiple customer environments in MSSP/MDR contexts.
• Prior experience with mentoring or team training programs.

Some Of What We Offer

• Flexible Paid Time Off
• 401k with a company match
• Medical, Dental and Vision Coverage
• Voluntary Short Term and Long-Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account Contribution (with selection of a HDHP)
• 10 annual, paid holidays

CyberMaxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.