Bilingual Medical Receptionist

Benefits: Employee discounts Free food & snacks Health insurance Paid time off Medical Receptionist Employment type: Full-time Schedule: Monday-Friday w/ possible Saturdays Reports to: Office Manager About First Physicians At First Physicians, we are committed to providing compassionate, high-quality care while creating a welcoming and positive experience for every patient who walks through our doors. We believe great healthcare starts with a friendly face, a warm greeting, and a team that genuinely cares. Our team works together to make each patient feel comfortable, respected, and valued from the moment they arrive. About the Role We are looking for a friendly, dependable, and patient-focused Medical Receptionist to join our team! As the first point of contact for our patients and visitors, you will play an important role in creating a positive first impression and helping our clinics run smoothly each day. The ideal candidate enjoys working with people, thrives in a fast-paced environment, and takes pride in providing excellent customer service. If you are organized, a strong communicator, and passionate about making a difference in the patient experience, we would love to meet you! Schedule: Monday–Friday, with occasional Saturdays as needed. Responsibilities Welcome patients and visitors with a warm, friendly, and professional attitude, both in person and over the phone. Check patients in and out, collect copayments and outstanding balances, and assist with payment questions. Schedule, confirm, and reschedule appointments to support efficient clinic operations. Register walk‑in patients according to office guidelines. Enter and update patient demographics, insurance information, and other records accurately. Verify insurance eligibility and coverage before patient visits. Answer multi‑line phone calls, direct calls to the appropriate team members, and return messages promptly. Scan identification cards, insurance cards, and other documents into patient records. Balance the daily cash drawer and maintain accurate payment logs. Process medical records requests in accordance with HIPAA and patient privacy requirements. Maintain a clean, organized, and welcoming reception and waiting area. Work collaboratively with providers, clinical staff, and other team members to ensure a smooth patient experience. Required Qualifications High school diploma or GED. Friendly, approachable, and professional demeanor. Strong communication and interpersonal skills. Comfortable using computers and willing to learn new systems and processes. Excellent organizational skills and attention to detail. Ability to remain calm, courteous, and efficient in a fast‑paced environment. Dependable, punctual, and committed to providing excellent service. Preferred Qualifications Previous front desk or receptionist experience in a medical office or healthcare setting. Experience using an electronic health record (EHR) system; Athena experience is a plus. Familiarity with insurance verification, copayments, and medical terminology. Bilingual in English and Spanish. Why Join First Physicians? At First Physicians, you will be part of a team that values teamwork, professionalism, and compassionate patient care. Your role will help set the tone for each patient’s visit, and your contribution will make a meaningful difference in their overall experience. #J-18808-Ljbffr First Physicians