Field Service Engineer

Field Service Engineer (FSE)Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.Transfer of technical knowledge to press operators to resolve on-site technical issuesEscalate complex issues to Landa's worldwide teams to ensure optimal and effective treatment of customer issuesHarness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity2+ years of experience in product support in the graphic arts industry for digital printers or offset pressesExperience in inkjet systems - an advantageEnd to end, highly-skilled technical capabilities and strong troubleshooting skillsResidence in the United StatesWillingness to extensive travel (~50%) to customers' sitesValid driving licenseAvailability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)Ability to work under remote supervision and perform well under pressureExcellent interpersonal skills, working with global customers and colleagues“Can do” approach using established technical policies and procedures to effectively handle customer issuesExcellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and productsSelf-motivated and able to work in a dynamic workplaceClear and effective English communication skills