Help Desk Support Specialist

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, "Mission First, Customer Always".

We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.

Job Description

Link Solutions is seeking a Help Desk Support Specialist to join our team in Fort Leavenworth, KS.

• US Citizen with an active DoW Secret Clearance
• IAT Level II Certification equivalent or higher
• Non-remote (relocation incentive available)

The Help Desk Support Specialist will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6. The Specialist will provide computer hardware, software, and technical support services to end users, ensuring the reliable operation of government IT systems.

Responsibilities include providing day-to-day IT support by troubleshooting hardware, software, network, and user account issues, setting up and configuring computers and peripherals, managing service tickets, and assisting military, civilian, and contractor personnel. The Specialist will also work with other IT teams to resolve more complex issues, support equipment upgrades and deployments, maintain IT asset records, and help ensure compliance with Army and DoD cybersecurity requirements.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

• Provides help desk information and support; determines the cause of the problem; offers temporary solutions if the problem cannot be resolved within an appropriate timeframe.
• Installs, sets up or relocates, configures, troubleshoots, and supports PC/server hardware and software; installs and configures software upgrades; configures and performs tuning of operating systems to enhance PC performance; installs and configures network interfaces and Internet connections; diagnoses network cable and configuration problems.
• Oversees support tickets for Training Management Directorate (TMD) users.
• Report directly to Senior Leadership regarding ongoing projects and tasks.
• Direct and lead multiple projects, which would include planning, design, organization, and implementation, while providing subject matter expertise and technical guidance.
• Coordinate support with the local Network Enterprise Center.
• Respond to user inquiries and requests and provide technical assistance on PC systems, related hardware, software, and standard applications
• Installs and maintains specialized software, including performing setup functions, developing associated file structures, report formats, and input forms, ensuring file security, performing data entry to populate associated databases, and documenting procedures.
• Implement and design an organization-wide set of standards for the implementation of future and existing information systems.
• Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

• U.S. Citizen with an active Secret security clearance.
• IAT Level II certification (or higher) in accordance with DoD 8570/8140 requirements (e.g., CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, or equivalent).
• Associate degree in Computer Science, Information Technology, Information Systems, or a related field; equivalent experience may be substituted for education.
• Two (2+) years of experience providing Help Desk, Desktop Support, or IT Support services in an enterprise environment.
• Experience troubleshooting hardware, software, user account, and network connectivity issues.
• Working knowledge of Windows operating systems, Microsoft Office applications, and desktop/laptop hardware.
• Experience supporting SharePoint administration, site maintenance, and user support.
• Current certification, or the ability to obtain certification, in Microsoft Server 2016/2019, Windows 10, or Microsoft Modern Desktop technologies.
• Strong customer service, communication, troubleshooting, and problem-solving skills with the ability to support military, civilian, and contractor personnel.

Preferred:

• Experience supporting U.S. Army, DoD, or other federal government IT environments.
• Familiarity with Active Directory, Microsoft Exchange, SharePoint, and Microsoft 365 administration.
• Experience using enterprise ticketing systems such as ServiceNow or Remedy.
• Knowledge of Army network environments, cybersecurity requirements, and IT service management best practices.
• Experience supporting workstation deployments, technology refreshes, and IT asset management.
• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• Additional Microsoft, Cisco, or CompTIA certifications.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.