Service Fulfillment - Data Network Engineer

Service Fulfillment - Data Network Engineer

Location: Charlotte, NC

About Conterra

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Fiber driven. People powered.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

Job Purpose

Reporting directly to the Senior Manager of Service Fulfillment, the Service Fulfillment Network Engineer is responsible for the end-to-end provisioning of Internet and Ethernet transport services for carrier and enterprise customers, including new installations, moves, additions, changes (MACs), and disconnections. This role provides technical support throughout the service turn-up process and ensures accurate configuration and deployment of network equipment, including Ciena, Fortinet, Cisco IOS, and Cisco IOS-XR platforms. Additionally, the position is responsible for evaluating, certifying, and introducing new devices and configurations into the network to support operational standards and service reliability.

Responsibilities

• Configure and provision Internet/Ethernet services for new, MAC, and disconnect orders
• Support deployment of: Managed LAN, Managed WAN, LTE failover solutions, Basic WiFi implementations
• Review orders, prepare CPE equipment, and complete pre-installations
• Perform Service Activation Testing (SAT) using RFC2544 and/or Y.1564
• Assist in basic Fortinet (FortiGate/FortiAP) configurations using templates
• Troubleshoot post-install issues and escalate when necessary
• Maintain accurate documentation, updates, and Project records
• Coordinate with vendors for circuit turn-up and issue resolution
• Test and validate standard device configurations
• Keep management informed of order status and risks impacting delivery

Skills / Qualifications

• General knowledge of Service Provider technologies; L3VPN, EVPN, L2VPN, MPLS, BGP.
• Experience with Cisco IOS-XR or the ability to learn this platform in an acceptable timeframe.
• Experience with Ciena switches or the ability to learn this platform in an acceptable timeframe.
• Ability to input data accurately across multiple systems.
• Skilled at managing assigned tasks with little supervision.
• Experience Configuring Fortinet managed services (Wifi, 5G LTE, Managed LAN, etc…)
• Fortinet SDWAN and Managed Firewall experience preferred

Education / Certifications

• High school or equivalent; BA/BS preferred.
• CCNA-RS and/or CCNA-SP or equivalent work experience.
• 3 or more years of hands-on experience in a related field.
• Fortinet NSE 4 certification preferred or equivalent work experience.

What We Offer

• Core values that embody teamwork, integrity, and excellence
• A super talented team who values hard work, success, and fun :)
• Work/ Life Balance
• Premium health benefits (medical, dental, vision, flex spending, etc.)
• Flexible and generous PTO schedule + paid holiday schedule
• 401K program

Diversity/Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.