Certified Printer Technician - Rochester, NY

Certified Printer Field Technician

We are seeking a Certified Printer Field Technician to join our growing team. This role combines hands-on expertise in printer service and repair with field installation and customer support responsibilities. You will be deployed to customer and retail partner locations across your region to diagnose, repair, install, and maintain wide format printers, stationery printers, dry inkjet minilabs, and simplex printers, dye-sublimation equipment, and related photo center technologies, as well as support infrastructure and equipment installations. This role is ideal for professionals who excel at troubleshooting under pressure, providing exceptional customer service, and managing field assignments independently while maintaining the highest standards of safety and professionalism. This position is based out of your local area with an expectation of 95% travel (by car, plane, etc.). This role will report to the Field Operations Supervisor.

Primary Duties and Responsibilities

• Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, controllers, and sublimation technologies.
• Install, service, and maintain telecommunications and equipment infrastructure at customer locations.
• Ensure job sites operate to both company and customer standards.
• Professionally communicate and interact with store personnel, customers, and internal support teams.
• Troubleshoot and resolve device and equipment issues efficiently under deadlines.
• Manage and direct helper technicians, ensuring adherence to processes and safety standards.
• Maintain accurate service records, documentation, and timely expense reports.
• Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends.
• Uphold company standards for professionalism, safety, and compliance at all times.

Knowledge, Skills and Abilities

• Able to follow oral and written instructions.
• Able to work with a team independently.
• Able to multi-task.
• Work effectively under deadlines.
• Critical thinking skills to assist in problem solving.
• Willing to be flexible with scheduling demands including nights and weekends.
• Demonstrates customer service orientation.

Qualifications, Education and Experience

• Minimum High School Diploma/GED.
• Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required).
• Minimum 2 years in field services, installation, or similar technical background.
• Strong troubleshooting, critical thinking, and customer service skills.
• Familiarity with basic hand tools.
• Ability to work independently and in a team.
• Valid driver's license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening.
• Able to obtain certifications required for aerial lifts.

Physical Requirements

• Frequently lift and carry tools, equipment, and materials weighing up to 60lbs.
• Navigate uneven terrain safely and efficiently.
• Push, pull, and reach for objects with varying degrees of force, including overhead tasks.
• Stand or walk for extended periods of time.
• Perform repetitive tasks as required by the role.
• Climb ladders, work at elevated heights, and maintain balance.
• Work in confined spaces when necessary.
• Assume various physical positions including standing, bending, crouching, crawling, or kneeling.
• Maintain hand-eye coordination to effectively use small tools and components.

Why You'll Love Working at Velocity

We are an energetic bunch eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals. As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let's go!

Our Benefits

• Medical, Dental, Vision
• PTO & Paid Holidays
• 401K with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That's why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S. Velocity is an unstoppable force.